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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
note the bathrooms were dirty in the corners and a little dirty the folder .. otherwise everything is fine
Business response:
Claudia, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Cesar, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
My friends room was way too much!!!!
Business response:
Thank you for choosing us and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management
Business response:
Sarah, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management
Business response:
Jeff, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Bathtub water valve would not turn off completely, left a steady stream of water (about 1/8 inch in diameter) running. There was not a person at the desk to check out with at 10:00 am on Sunday. The preprinted sign on the desk read “We are helping another guest and will return shortly.” Another guest had just left their key cards and left prior to my checkout and I did the same.
Business response:
Thank you for reviewing your feedback at Extended Stay America. Although from the rating it seems you had a pleasant stay, we are sorry for the issues you encountered. We have shared your review with the appropriate team so that we can improve our service moving ahead. Thank you again for your comments. Please come back and see us again soon. Sincerely, Hotel Management
Over all we were very pleased and would stay here! I was very please with my room, although my son’s room was different. The ceiling leaked and the toilet clogged up a couple of times. The staff was very friendly
Business response:
Thank you for choosing Extended Stay America. It’s good to know you enjoyed the service delivered by our associates and that you liked our accommodations. We appreciate your feedback and look forward to your next visit for a perfect stay. Sincerely, Hotel Management
Business response:
Lesley, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,018 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.