Extended Stay America - Kansas City - Shawnee Mission

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, ​​​​​​​Hotel Management 

Business response:

Dallas, thank you for the glowing review of Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ​Sincerely, Hotel Management 

Business response:

Thank you for the excellent review of Extended Stay America. We're so happy to know you loved our well-kept hotel and that you had a restful stay with us.We appreciate your feedback and look forward to hosting you again the next time you are inMerriam. Sincerely, Hotel Management 

Business response:

Linnea, thank you for evaluating your stay with us. We're glad to know you were pleased with your well-appointed room and that overall you had a pleasant time with us. However, we're sorry for the inconvenienceyou had due to the TV remote. Please know our front desk staff is available 24/7 to assist with this type of problem, so please reach out to us should this ever happen again.We hope this did not overshadow your otherwise positive experience with us, and we look forward to seeing you back soon. Sincerely, Hotel Managem... read more

Business response:

Thank you for choosing to stay with us at Extended Stay America. We're glad to know you liked your well-kept room and that you enjoyed the excellent service provided by our staff.On behalf of everyone here, we invite you to stay with us again the next time you visitMerriam. Sincerely, Hotel Management 

Business response:

Keith, thank you for being our guest. We are happy to know you liked your well-kept room. However, we are sorry you found our bed uncomfortable. We wish we had the opportunity to resolve this while you were here, as we would have done our best to make your visit a comfortable one. Also, we have asked our housekeeping team to be more diligent going forward. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Lisa, thank for the excellent review of Extended Stay America. We’re so delighted to know you loved your well-maintained room and that overall you had a great stay with us. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to Merriam. Sincerely, Hotel Management 

Business response:

Allison, it's a pleasure to read your fantastic review about Extended Stay America. We’re so happy to know our location was convenient for your needs and that you enjoyed your time while you were here. Thank you so much for choosing to stay with us. We can’t wait to welcome you back. Sincerely, Hotel Management