Extended Stay America - Kansas City - Shawnee Mission

Business response:

Thank you for your fantastic rating! We're delighted you visited Extended Stay America and that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for sharing a review. We are pleased to know you were happy with our well-appointed room and that you found us to be a good value. It was a pleasure having you as our guest, and we look forward to seeing you back soon so that we can provide you with an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We apologize for the mix up regarding your reservation. Unfortunately, financial inquiries on reservations made through a third party, pre-paid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Hotel Management 

Business response:

Jennifer, thank you for being our guest. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, ​​​​​​​Hotel Management 

Business response:

Jon,thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ​Sincerely, Hotel Management 

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you atExtended Stay America, and we hope to see you again soon. ​​​​​​​​Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, ​​​​​​​Hotel Management 

Business response:

Dallas, thank you for the glowing review of Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. ​Sincerely, Hotel Management