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Extended Stay America - Kansas City - South
- Hotels
- Kansas City, MO
About this business
Location details
550 E. 105th St., Kansas City, MO, 64131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel staff was not entirely friendly. It almost felt as if I was a burden when checking in, asking for additional towels, or just interacting with anyone during my visit. There was no room service in the three nights I stayed, and when I needed clean towels, I had to return my dirty towels myself and then I could ask for new towels. Light bulbs were burnt out in our room and the vent on the stove was off before we even arrived.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
So so Check in was good. Our room had stains all over the floor and a weird smell in it as if maybe people had smoked in it. Once we pulled the sheets back we did see a burn hole from a cigarette so why they would put that back on the bed I don't know. Love having the kitchen and stuff available. There was no screen on one window and we were on the 3rd floor. Woke up the next morning to the smell of weed, it seemed stronger in the bathroom area and we had a child with us so we hurried to get ready to go to the game early tha... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Good Very good all around.
Business response:
Richard, it was our pleasure having you as our guest at Extended Stay America. We are thrilled to know to know you had a fantastic time being with us and loved everything we offer. We hope to see you again soon. Sincerely, Hotel Management
The staff were really great and friendly without being too intrusive as some can be. However the room wasn't exactly clean... Somebody else's hair was on the shower wall and there was an old package of turkey in the refrigerator. The location was easy enough to access and get in and out of quickly, and was just a quick drive to everything I needed to attend. However simple things like needing to pick up something from Walgreens or the gas station ended up with me having to drive an additional 20 minutes as there were really ... read more
Business response:
Thank you for your feedback about your stay. We are pleased you had an overall nice stay and liked the friendliness of our staff. That being said, we are sorry for the cleanliness issues you experienced, I have shared our concerns with my housekeeping team to take corrective actions. Your feedback is important to us as it will help us to improve our facilities and service going forward. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Business response:
Victor, thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
A little noisy from time to time but overall I had a good stay.
Business response:
Thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Hotel staff was friendly and nice. The room left more to be desired
Business response:
Thank you for taking the time to share your feedback. We are pleased you liked our courteous associates, but I am sorry we missed meeting some of your expectations. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Traveling with 3 children. First room they sent us to hadn't been cleaned yet so I had to drag all 3 children back to the reception desk. Receptionist was nice enough to check the second room before she sent us to it. Overall everything was fine.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy to read that you liked our friendly associates, but we are sorry if any inconvenience was caused while you were here. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, General Manager
Meh It was adequate, but not more than that. The staff was great, but it was loud and not super clean. Not dirty, but just not super clean. The morning "breakfast" was nothing to get up early for either. The bed had a sheet and a hotel bedspread - that's all. I had to get a blanket from the desk and it looked about 50 years old.
Business response:
Katherine, thank you for your review. Although you were pleased with the attentive service provided by our staff, we are sorry we missed meeting some of your expectations while you were here. Your feedback is of utmost value, and we will use it as a training tool to work more diligently in the future. We hope to have one more chance so we can make your next visit pleasant in all respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - South
How is Extended Stay America - Kansas City - South rated?
Extended Stay America - Kansas City - South has a 2.8 star rating with 2,244 reviews.
When is Extended Stay America - Kansas City - South open?
Extended Stay America - Kansas City - South is open now. It will close tomorrow at 12:00 a.m.