Extended Stay America - Kansas City - South

Business response:

Thanks for your review. We are so sorry for the situation you described regarding excessive noise. I am sorry your sleep was disrupted due to other guests of the hotel. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager 

Business response:

Many thanks for your comments. We are glad your stay at Extended Stay America was a good one and that you liked the kitchenette in your room and the courteous service of our staff. However, I am sorry for the grab-and-go breakfast not being to your liking and the furniture being worn down. I have shared your concerns with our brand leaders to make possible changes going forward. We hope you will return for another visit soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demo... read more

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Debbie, we are pleased to see you enjoyed your overall stay at Extended Stay America - Kansas City - South. However, we would like to mention that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our team to communicate this more clearly going forward. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager 

Business response:

Candace, thank you for sharing your kind rating of Extended Stay America - Kansas City - South. We appreciate you choosing us and hope to see you again in the future. Sincerely, General Manager 

Business response:

Heather, thank you for staying at Extended Stay America - Kansas City - South. We are glad to know you enjoyed your stay thoroughly and that you liked your suite. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing Extended Stay America - Kansas City - South and for letting us know you enjoyed your overall time with us. We appreciate your business and hope to see you again in the future. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your perfect rating of Extended Stay America - Kansas City - South. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager