Extended Stay America - Kansas City - South

Business response:

We appreciate you taking the time to write such a wonderful review. We are glad you enjoyed your clean room and our friendly staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. 

Business response:

I want to thank you for taking the time to post a review of your stay. I am so happy to know that your stay was great. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. 

Business response:

The team and I appreciate your glowing remarks. It's great to hear that you always enjoy your stay with us; however, I apologize that the cleanliness and condition of our hotel did not meet your expectations. I will work with my housekeeping staff to review our cleanliness standards and inspection procedures so that we can improve in these areas. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. 

Business response:

Thank you so much for sharing your experience with us. We are pleased to hear we were able to provide you with a comfortable room at a good value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! 

Business response:

Thank you so much for posting a review of our property. I'm so pleased to hear that you had a great time during your stay with us and that you were satisfied overall. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. 

Business response:

Thank you so much for sharing your experience with us. I'm glad we were able to resolve the reservation issue and accommodate your needs. Thank you again for sharing your comments with us. We look forward to hosting you again in the future!