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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes
Business response:
Dear Verlinda, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, HotelManagement
It was the worst stay I've ever had!! There were fleas in the room. Then when I asked for a coffee cup to get some coffee at 5:45am as there was nothing set out. I was met with vile hostility. When i complained to the manager he spit at me, yelled in my face and threatened me with violence and then canceled my stay yet refused me a refund. I will be in touch with expedia to get a refund
Business response:
Dear Guest, We take all guest concerns seriously and strive to treat every situation with respect and fairness. After looking into the matter, we would like to clarify that the circumstances surrounding your departure involved inappropriate behavior from your end that impacted the safety and comfort of our staff and other guests. Our team handled the matter in accordance with our policies, with multiple staff present. We remain committed to providing a safe, respectful environment for everyone on the property. We appreciate ... read more
There's visible mold in the room. There was a lizard in the room i contacted front desk and said they would send someone. I checked out no one ever showed up.
Business response:
Dear Nancy, Thank you for sharing your experience with us. We are truly sorry to hear about the conditions you encountered and the delay in receiving assistance during your stay. Situations like this fall far short of the standards we aim to uphold, and we regret the inconvenience it caused. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care a... read more
Stinky, knat infested room I will never recommend this place to anyone!! The front desk ladies were very passive aggressive. They showed visually irritation with customers checking and you could just tell they just didn't want to be there. There was no restroom in the lobby area for customers who were checking and when asked if there was one I was told not for the public only employees you have to wait till you get checked in. The room smelled!! There was a very very strong body odor that lingered in the room. The reclined t... read more
Business response:
Dear Dakota, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and understand the frustration you felt. The comfort and satisfaction of our guests are of utmost importance, and your comments highlight areas that require immediate attention. Your concerns related to housekeeping, maintenance, and service standards are valuable. We also recognize the importance of creating a welcoming atmosphere at every stage of the visit and will reinforce this with our staff... read more
Rooms Filthy The room was filthy. Kitchen sink full of old fried chicken oil. I booked for two nights and had to leave immediately.
Business response:
Dear Monica, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We look forward to welcoming you back and providing you with the exceptional experience you deserve. Sincerely, Hotel Mana... read more
We liked the proximity to Fort Sill and surrounding area. We didn't like the constant banging or noise in our first floor room.
Business response:
Dear Charles, Thank you for choosing Extended Stay America and for this outstanding review! We’re glad our location near Fort Sill and the surrounding area was convenient for your visit. At the same time, we’re very sorry about the noise disturbances you experienced in your first-floor room. Your feedback allows us the opportunity to improve our guest experience continuously, and we genuinely appreciate you sharing it with us. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Man... read more
Very mixed review The property advertised "Grab and Go" Breakfast which would have been perfectly acceptable. However, not only was there no breakfast, there was not even coffee anywhere--not in the snack area or in the room. Also, the armchair in the room was in disrepair. The naugahyde was ripped off the arms and the sticky stuffing was exposed. I have never stayed in a hotel room where the furniture was ripping apart. And the bath towels were about the size of 2 hand towels. Front desk staff was friendly. The shower was f... read more
No Service room
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,265 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.