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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It seemed clean but had a very odd smell in the room. Very limited breakfast
Business response:
Dear Joan, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well-poised and clean to serve you better during your next stay. We are also sorry for the ... read more
Not a bad property overall, just some issues that need addressed. Common areas like the elevator and sidewalks were horribly dirty. Room was good for the bedding and bathroom was excellent as it was recently updated. Kitchenette was not so good. Fridge was very dirty.
It was nice, for the price.
Business response:
Ray, thank you for being our guest at Extended Stay America. We strive to provide our guests with a comfortable stay at a great price, and a review like yours serves as encouragement. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely,Hotel Management
Average Motel Overall, steps, hallways, public areas are all dirty. The room seemed clean until I moved some of the furniture and looked under the bed and found trash old food hidden there. The carpet "felt" dirty, my bare feet getting dirty after walking barefoot in the room. The A/C unit had two dirty filters. I took the off and cleaned them in the tub which did not drain. I borrowed a plunger and unclogged the tub drain and the filter residue then went down the drain.
The price was lowest in area - and yet........ for $100 a night I would have expected a real queen bed and not a double; a lot cleaner room, and some minimal in-room amenities such as a small coffee maker with supplies. I appreciate this is an extended stay location, but you know if you are renting to someone for only one or two nights and that they likely won't have some things in the room that would make their stay better. It's understandable that you can't provide those things to folks actually living on your property for... read more
Business response:
Patricia, thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team glad... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 4.2 star rating with 1,221 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.