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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not horrible for the price...
Business response:
Dear Candice, We appreciate your feedback and are glad you found value in your recent stay. Providing affordable accommodations without compromising on quality is important to us. We apologize if your experience was less than satisfactory. If there are any areas where we can further improve to enhance your experience, please don't hesitate to let us know. We value your patronage and hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management
There was water damage in the room and the phone didn’t work. While the staff was courteous, I don’t think a lot of effort was put forth to fix the issues I brought up to them.
Business response:
Dear Kayla, We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret falling short of meeting your expectations. Please accept our apologies for the water damage and phone issue you encountered. Your feedback is invaluable, and we are actively working to address these concerns to ensure a more satisfactory experience for all our guests. We appreciate your understanding and hope you will consider giving us another chance to provide you w... read more
The hotel was fine. The bed was neatly made when I arrived, all flat surfaces were clean, fridge and freezer were clean, sinks were clean, floors appeared clean. Upon taking the covers back, there was some random debris in the bed, like small black pine needles? Not sure. Got clean sheets from front desk with no issue. There was something on one of the walls but since I didn’t touch the walls, I didn’t worry about it but didn’t love the look. Bed was decently comfortable, front desk was manned when I got there and even when ... read more
Great place, great people
Business response:
Dear Erik, Thank you for taking the time to write a review of your stay. We are delighted you had a great experience at Extended Stay America! Our team is dedicated to providing exceptional service, and we are thrilled that they made your stay enjoyable. Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Sincerely,Hotel Management
I see outside of the door about 3 inches. Covered it up with a towel. Says breakfast but they only have protein bars, packaged oatmeal, and very limited coffee. Pickup is in the offense. Feels unsafe here.
Business response:
Dear Guy, We apologize for not meeting your expectations with our complimentary grab-and-go breakfast options. Your feedback is crucial, and we're actively exploring ways to enhance our offerings to suit our guests' preferences better. We sincerely regret any inconvenience this may have caused. Additionally, your safety and comfort are paramount to us. Our property is equipped with reliable security measures, and we collaborate closely with local law enforcement to ensure the safety of our guests and staff. We're committed t... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.