Extended Stay America - Lexington - Nicholasville Road

Business response:

Dear Christopher,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found our staff friendly. We strive to be transparent with all our fees and are glad that you appreciated it. It's wonderful to know that you had a great experience with us. We look forward to welcoming you back soon and providing you with another excellent stay!Sincerely,Hotel Management 

Business response:

Dear Christopher,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Christopher, Thank you for your loyalty and positive feedback about your stays at our hotel. We're thrilled to hear you enjoy your time with us and appreciate your kind words. We look forward to welcoming you back for another great experience at Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Amanda, It's disappointing to hear about the overall experience at our hotel. We take pride in providing our guests a clean, fresh environment, so we apologize for oversights during your stay. We have shared your feedback with our respective team to ensure this is not repeated. Even though we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chanc... read more