This profile has been claimed by the business owner or representative.
Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Building was quite old and run down. Sheets didn’t look very clean and carpet hadn't been vacuumed. Bed was quite comfortable-although pillows were worn out. Noisy with people hanging around outside our door and with traffic(door and windows didn’t block any noise.
Business response:
Dear Lori, We have taken note of your concerns as we strive to ensure a perfect visit for every guest. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Reading your comments about your stay at our hotel wasn't enjoyable. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you underwent is not acceptable by our standards, and we will address each of your concerns a... read more
It was good
You get what you pay for, however the staff worked beyond the call of duty to remedy the state of some of the rooms
Business response:
Dear Ryan, At Extended Stay America, our team strives to exceed expectations. We're delighted to hear our staff went above and beyond to address any concerns you had about the rooms. Your satisfaction is our priority, and we appreciate your acknowledgment. We look forward to welcoming you back for another positive experience.Sincerely,Hotel Management
Pleasant stay, great location From check in to check out, my stay was very good. This location is a little older than the Extended Stay on Tates Creek road, but this location has an elevator. Nac checked me in and was very responsive throughout my stay. Location is great for everything in the Lexington area. Safe location and good parking. Great value for sure.
Business response:
Dear Steven, Thank you for your positive feedback about Extended Stay America! We're thrilled to hear that you had an excellent experience during your stay with us. We're glad Nac provided excellent service, and we appreciate your kind words about our location, safety, parking, and value. We look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management
Staff is great rooms are spacious with full kitches
Cleanliness isn't a pro Dirty
Business response:
Dear Ruben, Thank you for your feedback. We're sorry to hear you found your stay below expectations. We pride ourselves on cleanliness and apologize if we fall short. Our housekeeping team works diligently to ensure all rooms are well-maintained. Your comments will be addressed to prevent future occurrences. We appreciate your insights as they help us improve our services. If your travels bring you back to the area, we hope for the opportunity to provide a more enjoyable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,218 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.