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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible smell. Old very used furniture. Bad neighborhood
Business response:
Dear Wendy, We regret that your stay did not meet expectations. Maintaining a fresh and comfortable environment is important to us, and we apologize if the room and furnishings fell short. We understand that location plays a role in a guest’s experience, and we appreciate your feedback. Your comments will be shared with our team as we work toward improvements. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a f... read more
Dirty rooms. Falling apart furniture. Horrible customer service. We left after a night because the TVs wouldn’t work and we were disappointed and disgusted with the state of the room. Maintenance said they would fix the problem and after waiting half an hour my fiancé went to ask what was going on and they lied to him saying they had come up and attempted to assist. They were lazy. The hotel was gross. Stay anywhere else in the area, just not here. It’s nothing like the photos.
Business response:
Dear Kaitlyn, We’re sorry your experience was disappointing. A well-kept room and attentive service should always be expected, and we regret that the condition of the furniture, cleanliness, and responsiveness of the team did not meet that standard. It’s unacceptable that you were left waiting without proper follow-through. Your concerns will be addressed internally to prevent similar issues in the future. We appreciate your feedback and regret that we did not provide the stay you deserved. Please accept our apologies, and w... read more
Unsatisfied/ Unsafe Environment I stayed here as a traveler working at a local hospital, the room was disgusting, smelled like smoke, there was trash still in the room even when we first arrived, the bed had cigarette burns on the comforter even though the room was non-smoking, some stranger started banging on the door screaming to be let in at 04:30 am when I was sleeping alone in an unfamiliar place. The whole experience was terrible, and the price was high for the low quality received. The staff were kind, but everything ... read more
Business response:
Dear Elizabeth,We sincerely apologize that your experience was so unsettling. A clean and welcoming environment is essential, and we will address the concerns about room conditions to ensure proper housekeeping and maintenance. Additionally, we understand the importance of feeling comfortable and will continue working to maintain a secure atmosphere for all guests. While we’re pleased that our team provided kind service, we recognize that this did not make up for the challenges you encountered. Your feedback is valuable, and... read more
Cold shoulder The heater/AC did not work no hot water bathroom sink. Shower had hot water but it had leak after done with shower.
Business response:
Dear Guest,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.2 star rating with 2,235 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.