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Extended Stay America - Livermore - Airway Blvd.
- Hotels
- Livermore, CA
About this business
Location details
2380 Nissen Dr., Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Will not stay here again. Next time I will spend a little more money and stay at a nice place.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
Smell pot in the hallway Smell pot on the hallway.
Business response:
Dear Valued Guest, Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Please accept my apology for not living up to your expectations during your visit. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Room smelled like someone smoked in it. Also shower head was broken, and no one fixed after I reported twice in two days.
Business response:
We apologize for the odor issue and that our staff didn’t action your complaint regarding the maintenance issue in your room and that impacted your stay. Your feedback is of utmost importance, so it has been discussed with the concerned departments to ensure they deliver better service resulting in a well-poised atmosphere for our future guest to stay. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
very outdated hotel...no coffee in the room..kitchenette but nothing in the kitchenette
Business response:
Diane, we sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Place was clean but a little run down. My biggest problem was that there were no hair dryers in the room. So I called down to the front desk and they said they didn’t have any. It sounded like the few they had were stolen. Huge issue when I had wet hair and a funeral to get to! Had to run to Target to buy one. What hotel doesn’t provide hairdryers????
Business response:
Thank you for your recent stay. Please accept our sincere apology for the lack of attention you received from our team during your stay. There is no excuse for this, and we are terribly disappointed in our performance. Rest assured that this issue will be addressed with our team and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Figure it out Took us over an hour of being placed on hold to book room. Then when we got there dude gave us a room with one bed when we booked one with two—after realizing the mistake, gave us a room with two beds. We got to the room and it was still dirty from previous guest. At this point it’s 3am and we’re so tired we’re over it and sleep there anyway
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
WORST EXPERIENCE.. My lady and I came back from dinner around 1am and went to our room and showered and got ready for bed and my lady went to smoke a cigarette outside.. so she asks the lobby guy for a lighter, he said he had one in his car so he went out to get it and they talked while smoking a cigarette. After they both went back inside and he walked her to our room. Which right there is not okay at all in my head then second he brought her to another room not our room and opened another room that wasn’t even our room and... read more
Business response:
Dear Joshua, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Livermore - Airway Blvd.
How is Extended Stay America - Livermore - Airway Blvd. rated?
Extended Stay America - Livermore - Airway Blvd. has a 3.5 star rating with 2,131 reviews.
When is Extended Stay America - Livermore - Airway Blvd. open?
Extended Stay America - Livermore - Airway Blvd. is open now. It will close tomorrow at 12:00 a.m.