Extended Stay America - Livermore - Airway Blvd.

Business response:

Thank you for your wonderful feedback of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad you were pleased with the service provided by our associates, but we regret the inconvenience you had due to our hotel policy. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Hairdryers along with any toiletries are always available at the front desk. We hope this did not overshadow your otherw... read more

Business response:

Cheryl, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Maria, thank you for sharing the wonderful rating of your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for selecting us. Although you liked your room and had an overall pleasant stay, we apologize for the cleanliness issue you observed in the elevator. Also, we are sorry you weren’t happy with the in-room amenities and the breakfast offerings. Your feedback shares the areas we need to improve, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider a return visit to our hotel so that we can provide you with a better visit on a future... read more

Business response:

Thank you for reviewing your stay. Although you had an overall pleasant stay, we are sorry for the inconvenience caused. Regarding your concern about the bill we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. We hope that you will choose us again in the future. Sincerely, Hotel Management