Extended Stay America - Livermore - Airway Blvd.

Business response:

Thank you so much for the terrific rating of Extended Stay America. We are glad you had a great stay with us. We hope you are already planning another trip our way. Sincerely, Hotel Management 

Business response:

Sharon, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Jerry, thank you for choosing our hotel for your stay. Although overall you had a pleasant visit, we are sorry for the housekeeping service issue you encountered. Your comments have been shared with the appropriate team so that no future guests encounter a similar issue. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your wonderful feedback of Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We're glad you were pleased with the service provided by our associates, but we regret the inconvenience you had due to our hotel policy. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Hairdryers along with any toiletries are always available at the front desk. We hope this did not overshadow your otherw... read more

Business response:

Cheryl, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Maria, thank you for sharing the wonderful rating of your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management