This profile has been claimed by the business owner or representative.
Extended Stay America - Livermore - Airway Blvd.
- Hotels
- Livermore, CA
About this business
Location details
2380 Nissen Dr., Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TV didn't work and after complaining no repair not happy
Business response:
Diane, please accept our apologies for the maintenance issue you had in your room and for the lack of responsiveness from our staff towards your request. We have shared your feedback with the concerned team in an effort to improve our service going forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Business response:
Charles, thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Good Stay But Noisy Refrigerator Clean and mostly comfortable (bed was very comfortable). The f rig was noisy. I had to turn it off and then deal with water coming out the bottom. The bath was fine as was the wi-fi. Breakfast bar had good coffee and muffins, etc.
Business response:
Patricia, thank you for choosing Extended Stay America. We’re thrilled to know you loved your comfortable accommodation and had a pleasant stay. However, we’re sorry for the inconvenience you encountered due to the problem with the refrigerator. We had shared your feedback with our maintenance team so that they can fix it as soon as possible. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Janette, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Nice hotel very nice location. There was one problem. When time to go to bed, we pulled back the covers only to find a dirty sock made up in the bed. It was not ours. The night time staff was not so attentive to the situation. They didn’t even leave message about the incident for the manager. On the positive side another room was offered and a full refund was received.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know our location. That being said, we are sorry for the inconvenience you experienced while here. We have shared your comments with the concerned staff as well as with the housekeeping team to ensure this does not happen again. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Weekend getaway The towels had a bad smell. There was hair in the blanket. The bathroom fan was very loud.
Business response:
Juan, thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was enjoyable, but we are sorry we missed meeting some of your expectations. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will come and see us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Lucy, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
good place to stay in the area good, clean, modern room. 2 comfortable chairs. kitchenette.
Business response:
Michael, thank you for being our guest at Extended Stay America. We appreciate your feedback and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Great staff Great staff and convenient for my needs. Easy to get to downtown and freeway.
Business response:
Leigh, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and that our location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Livermore - Airway Blvd.
How is Extended Stay America - Livermore - Airway Blvd. rated?
Extended Stay America - Livermore - Airway Blvd. has a 4.2 star rating with 1,353 reviews.
When is Extended Stay America - Livermore - Airway Blvd. open?
Extended Stay America - Livermore - Airway Blvd. is open now. It will close tomorrow at 12:00 a.m.