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Extended Stay America - Livermore - Airway Blvd.
- Hotels
- Livermore, CA
About this business
Location details
2380 Nissen Dr., Livermore, CA, 94550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient Room was nice and comfortable and clean. Staff was okay the first day second day it was like I was bothering them to check the night before since we needed to leave early the next morning for a flight.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you liked your comfortable room and had an overall enjoyable time with us. That being said, we regret the inconvenience you experienced at the time of check-out. We have shared your concern with our team to ensure happy guests is our number one priority. We hope this will not deter you from choosing us again the next time you are in this area. Sincerely, Hotel Management
Our stay was good except I became ill and we had to leave a day early. Could not get a refund because we went through you. Can this be corrected? Otherwise we were in a perfect location.
Business response:
Yvonne, thank you for choosing Extended Stay America and for sharing your review. We are glad to read your overall stay was enjoyable and that you liked our convenient location. However, it is sad to read you had to leave us early due to your illness, but please feel free to reach us out so that we can look into your billing issue to make any required changes. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to this area. Sincerely, Hotel Management
Business response:
Thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
Disappointed. Not as advertised. Only instant oatmeal w/o milk . coffee was available. Keys only worked for 24 hours..had to get them reprogramed 3times. Our stay was 4 days. The insulation very poor. Occupants above us very noisy. We have stayed at stay America in southern California which was much better.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you in your room and regret the inconvenience it caused. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management
was nice stay.room clean front desk n staff nice
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our Front Desk. We will share your compliments with them. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Fine with some cleanliness issues All in all the room was okay. However, I found an opened box of condoms in the dresser drawer and a stick of chewed gum was stuck to the TV guide. Yuck! The people were very nice and helpful. The room was overall spacious and comfortable. But little things like what I've mentioned can really throw you off a place.
Business response:
Scott, thank you for being a guest at Extended Stay America. We are delighted to know you liked our convenient location and that you were impressed by our courteous associates. Your feedback regarding cleanliness is shared with the concerned team to be more diligent with their duty moving forward. Thanks once more the feedback, and we hope to host you on your next stay with us. Sincerely, Hotel Management
The pipes adjacent to our room were super loud. Seemed like they were running all night. Hotel does not offer a restroom in lobby. Staff is less than friendly at check in. Morning staff was very pleasant.
Business response:
Thank you for your comments regarding your stay at our hotel. We appreciate your candor and will share these concerns with our team to make sure that these issues are resolved. Please accept our sincerest apologies for letting you down during your stay with us. We hope you will give us another opportunity to serve you and have you experience our hospitality the way you should have on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Livermore - Airway Blvd.
How is Extended Stay America - Livermore - Airway Blvd. rated?
Extended Stay America - Livermore - Airway Blvd. has a 4.2 star rating with 1,353 reviews.
When is Extended Stay America - Livermore - Airway Blvd. open?
Extended Stay America - Livermore - Airway Blvd. is open now. It will close tomorrow at 12:00 a.m.