Extended Stay America - Livermore - Airway Blvd.

Business response:

Thank you for sharing your positive feedback about Extended Stay America. We are glad to know you enjoyed your time with us and that our courteous associates made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Anthony, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, General Manager 

Business response:

Jeremiah, many thanks for taking the time to share your nice rating of Extended Stay America. We appreciate you being our guest and hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. I would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Greg, thank you for choosing to stay at Extended Stay America. It’s a pleasure knowing you liked our location and reasonable rates. Please note hairdryers are available at the front desk and are complimentary. We hope you will plan on staying with us again in the future. Sincerely, General Manager 

Business response:

Thank you for your loyalty towards Extended Stay America. It’s nice to know you enjoyed your stay, but we are sorry for not meeting all of your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manag... read more

Business response:

Kori, please accept my apologies that we failed to deliver the comfortable stay you deserved and the inconvenience it caused. Your feedback is valuable as it will help us improve our facilities moving forward. We will share your concerns with our management and hope you will consider giving us another chance so we can provide you a better stay. Sincerely, General Manager 

Business response:

Thank you for being loyal towards our brand and choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with all the aspects of our hotel. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are always complimentary. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager