Extended Stay America - Livermore - Airway Blvd.

Business response:

Louise, thank you for your nice review of Extended Stay America. We are glad to know our location was perfect for your needs and that you liked your well-appointed room. Thanks again for being our guest. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for your candid review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations. Your feedback is of utmost value, and we will use it as a training tool to improve our facilities and service levels further. We hope to have one more chance so we can serve you better. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more

Business response:

Thank you for sharing your positive feedback about Extended Stay America. We are glad to know you enjoyed your time with us and that our courteous associates made it even more memorable. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Anthony, thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, General Manager 

Business response:

Jeremiah, many thanks for taking the time to share your nice rating of Extended Stay America. We appreciate you being our guest and hope to have the honor of hosting you again soon. Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. I would like to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

Greg, thank you for choosing to stay at Extended Stay America. It’s a pleasure knowing you liked our location and reasonable rates. Please note hairdryers are available at the front desk and are complimentary. We hope you will plan on staying with us again in the future. Sincerely, General Manager 

Business response:

Thank you for your loyalty towards Extended Stay America. It’s nice to know you enjoyed your stay, but we are sorry for not meeting all of your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manag... read more