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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude staff
Business response:
Clyde, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
When I checked in and arrived at my home, it had not been cleaned from the previous guest. I notified reception and was given another room. The hotel had a bad ordor. Trash was all over the property. The area designated for dogs obviously had not been cleaned up in a very long time. I will never stay at this hotel again. A friend of mine stayed as well at the same time and his room had not been cleaned either. We were very disappointed.
Business response:
Margaret, thank you for evaluating your stay with us. Please accept our apologies for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I was given someone elses occupied room that was still there when we opened the door
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and for the inconvenience you had due to it. Please be assured that we have discussed your feedback with our front desk, and we're reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
When I purchased the Expedia cheaper hotel and told me I had a king size bed and when I got there they had no king size bed left staff was horrible I will never book from Expedia again
Business response:
Thank you for your feedback. We apologize for not accommodating you in the room of your choice and for not resolving the issue to your satisfaction. Please be assured that we have shared your concerns with the concerned teams, and we’re reviewing the situation in order to make sure such an incident can be prevented from happening again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
I checked in and i got a second floor room, as soon as i got out of the elevator there was a strong marihuana smell on the hole hallway toward my room. I went back to the reception requesting a different room with no luck, so i had to suck it up
Business response:
Dear ivan, thank you for being our valued guest and for sharing your comments.We areso sorry for the inconvenience you experienced due to the smoke smellthroughout the hallways. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you back for the fresh and clean experience you deserve. Sincerely, Hotel Management
the property location was great and the rooms were ok but the customer service in a nice way was lacking everything the manager was rude to everyone she came in contact with along with a young man that did not want to talk to you never mind help you. The night clerk was very nice along with one of the female day clerks. There are no items in the cabinets to use you need to go get them at the front desk when i asked if they deliver them to the room the kid mumbled we have them here o so you don't deliver them again we have th... read more
Business response:
We sincerely apologize for letting you down and the difficulties you encountered during your stay. We always strive to provide wonderful hospitality to all of our guests, but we obviously let you down. our comments have been discussed with the concerned individuals in an effort to improve our service and facilities ensuring our future guest don’t face the same issues. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Jo, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,432 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.