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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was uncomfortable and the walls were thin so I did not sleep well. The bathtub had dust in it so it seems it hasn’t been cleaned in a while. I had trouble getting in and out of the hotel in the morning to take my dog out and instead of someone providing assistance the door, the receptionist did nothing while the guest at the counter spoke loudly about me like I wasn’t there. I couldn’t get back in and again I hear rude comments such as “should I let her in? I’m not gonna let her in”. I was treated as if I was a vagra... read more
Business response:
Dear Guest, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We appreciate you bringing thi... read more
所有方面都不好。
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry your experience did not meet expectations. We value your input and hope you might consider giving us another opportunity in the future to provide a better experience. Sincerely, Hotel Management
Room is smelling I asked them to at least do room spray but they did not even do it
Business response:
Dear Sunil, We apologize that your room did not meet your expectations regarding freshness. We understand how important a clean and pleasant environment is, and we regret that your request was not fulfilled. It is very unusual for our team to be unresponsive to a guest's needs when made aware of an issue, as our staff typically works hard to deliver outstanding service. We sincerely apologize that this was not the case during your recent stay. Your feedback has been shared with our housekeeping team to ensure guest comfort i... read more
Our stay at this hotel has been the worst. This was a last minute trip to visit our son and family. We were faced with the Ryder Cup shortage of hotels and of course triple room rates. Our room had flying bugs either gnats or fleas in our room. I collected at least 10 or more whenever we were in the room which was only to sleep at night. They kept coming in. I collected some dead in a bag. The TV control volume was broken. No hair dryer. No cleaning of room even when I asked the second day. No clean towels when required. Dir... read more
Business response:
Dear Michael, Thank you for choosing to stay with us and for taking the time to share your feedback. We always aim to provide a clean, comfortable, and well-maintained environment, and we’re sorry your experience didn’t fully reflect that. It’s very unusual for our team to be unresponsive, as our housekeeping staff works hard to make every guest feel well cared for. Our suites are designed for longer stays, with a home-like feel, so many guests bring personal items like hair dryers and toiletries. However, these items are al... read more
Beware of this Extended Stay Suites, Melville, NY. Don’t give reviews often on Google, but this place royally sucked, checked out a day early. Absolute garbage. 1. Floors were sticky, previous spills and not cleaned? Who knows? 2. Ventilation fan in bathroom was very loud and rattling 3. Staff did not clean rooms 4. Staff did not give new sheets, or make beds 5. Staff did not give new bathing towels - you must request towels and swap yours out 6. The shower/tub backed up several times No positives. And to charge $1k or more ... read more
Business response:
Dear Mark, Thank you for reviewing our hotel. We’re truly sorry your stay fell far short of expectations and caused significant frustration. Your description of cleanliness, maintenance, and service concerns is unacceptable, and we sincerely apologize for the discomfort and inconvenience you experienced. Feedback like yours is essential in helping us evaluate and improve our services, from housekeeping to room upkeep and guest communication. We take your comments seriously and are committed to making meaningful changes to pr... read more
Cheap, cheap cheap. Cheap towels, cheap paper products and zero amenities. The structure of the building must have used the cheapest construction materials available as we could hear people snoring from two different rooms. No shampoo, no hairdryer, etc. you get the picture
Business response:
Dear Barry, Thank you for taking the time to share your feedback. We’re sorry that certain aspects of your stay did not meet your expectations. Our team works hard to provide a comfortable and welcoming environment for all our guests, and your comments help us identify areas where we can improve. We appreciate your observations and hope you’ll give us another opportunity in the future to provide a stay that is more comfortable and enjoyable. Sincerely, Hotel Management
Cool for 1 night The premises were ok. Seems like the hotel is housing homeless people. Ample parking. Air conditioner was great. Short drive to many eateries and restaurants. Utensils and pots have to be requested. I definitely won’t go back.
Business response:
Dear Renee, Thank you for sharing your perspective. We are glad you found the parking convenient, the air conditioning comfortable, and the location close to dining options. To maintain cleanliness for all guests, we store the dishware at the front desk, and we regret any inconvenience this might have caused. Your comments about the overall environment are important and will be shared with the team to help guide improvements. We appreciate your feedback and hope that, in time, you might consider giving us another opportunity... read more
Our room was quiet, hallways were quiet. This was a pet friendly property and we did not hear any dogs barking, we brought our own dog as well. Negatives were that we arrived at about 10 PM to check in and I called the phone for front desk check-in and the phone was not answered after I called two or three times. No one was behind the desk and it took 10 minutes for someone to arrive. The security doors that need a key to enter from the outside were never locked and there were people hanging out by their cars in the parking ... read more
Bad hotel stay! When we arrived they said my card I paid with on Hotels.com had been declined - they said I had to [ay again to stay - I did not have tie to check with you, you have no number to call and my son and I had to get into the room so, I had no choice - why would I have to pay twice for the room when I had a receipt showing I paid? It was the worst arrival ever and I may not use this service again as a result - I think something fraudulent was going on at that Extended Stay - you need to check into that ASAP!
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,372 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.