Extended Stay America - Long Island - Melville

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that your stay did not meet expectations. Guest comfort is very important to us, and we regret that your experience fell short of the welcoming environment we aim to provide. Your comments have been shared with our team so that we can review conditions and continue enhancing overall standards. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity in the future to provide you with a more ... read more

Business response:

Dear Guest, Thank you for your feedback. Ensuring a clean and comfortable environment is a priority for us, and we regret that we did not meet your expectations in this regard. Please be assured that our team takes any concerns regarding cleanliness and pest control seriously, and whenever issues are brought to our attention, they are carefully addressed through professional services. Your comments will be shared with our housekeeping team to ensure better attention to detail. We value your input and look forward to providin... read more

Business response:

Dear Guest, Thank you for taking the time to provide your valuable feedback. We regret falling short of your expectations during your stay. Your feedback is important to us and will be shared with our team to ensure we are doing everything possible to improve the overall guest experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your valuable feedback and extend our apologies for the inconvenience caused upon arrival due to system availability and the inability to complete check-in. These concerns have been shared with leadership, so arrivals are handled smoothly even during unexpected disruptions. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience should your travels bring you back to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We understand that first impressions play an important role in overall comfort, and the experience described does not meet the standards we aim to provide. Your feedback will be shared with our housekeeping and management to address cleanliness standards and guide attention and improvement. We appreciate the opportunity to enhance conditions and provide a more comfortable visit moving forward. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We regret that we did not meet your expectations. Our property is designed to support extended stays, which helps meet a variety of temporary housing needs. Your feedback is appreciated as it helps provide clarity around the stay experience. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback with us. We recognize how disappointing it can feel when plans do not come together as expected. We will share your comments appropriately, as we are committed to ensuring we reflect the high level of hospitality we aim to provide to every guest. Thank you for bringing this to our attention. Sincerely, Hotel Management