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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
staff was not there at time in front desk, It felt more of a Motel. I would not be staying here ever again. They had everything was hidden you would need to ask for utensil. I was not happy staying here I wish I knew before.
Business response:
Dear Jonathan, We appreciate you taking the time to provide your feedback. We strive to provide attentive service and regret that staff availability did not meet your expectations. Our approach to providing kitchen essentials upon request is intended to ensure cleanliness, but we apologize if this inconvenienced you in any way. We value your comments, and we will discuss your concerns internally to enhance the guest experience. We hope you will consider giving us another opportunity in the future so we can show you the seaml... read more
To much noise
Business response:
Dear Muhammad, Thank you for choosing us and providing your feedback. We're sorry for any disruption that affected your overall stay. We understand the importance of a comfortable and restful environment and regret that this was not your experience. We are always looking for ways to improve our guests' comfort, and your comments are taken seriously. We hope to welcome you back for a more enjoyable stay should you return to our area.Sincerely,Hotel Management
Not Again The room wasn't that clean. The bed wasn't fastened to headboard and it moved when tyring to get into bed. The kitchenette and bathroom fixtures were extremely dated. The lobby was unkempt and the elevator was shotty.
Business response:
Dear Jerry, Please accept our sincere apologies for the issues you experienced during your recent stay. We understand your disappointment with the cleanliness and maintenance, and we regret that these shortcomings negatively impacted your experience. Although we acknowledge the limitations of our current facilities, please be assured that we are actively working to address these concerns with our maintenance and housekeeping teams. Your feedback guides our ongoing efforts to enhance guest comfort and satisfaction. We are com... read more
A nice facility run like the Bates Motel I was not happy with my stay. Initially, when I arrived, the hallway outside my room reeked of weed and the room across the hall had it's door open and was playing loud music. The desk clerk (who was very professional) moved my room. However, both rooms had warnings in them that the water would be turned off between 9am and 2pm the next day (making a shower impossible). I called the clerk - he knew nothing - it was not until I returned from my evening out at 11 pm that he finally conf... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating the room conditions, service issues, and limited breakfast options must have been. Your concerns regarding the outdated information and missing amenities are essential, and we are actively working with our team to improve communication, ensure proper maintenance, and enhance guest services. We value your input and hope you will give us another opportunity to provide a more pleasant and satisfying experienc... read more
Spent 5 days, they gave me a room on the 1st floor and the stove was very poor, only one of them worked and make smoke while cooking also the fire alarm went on, was a very bad experience for me as a pregnant woman, the pictures on the site was very different, finally they changed my room the 4th day coz I complained about it and it wasn’t the room that have paid for . Make sure you chose the 3rd floor coz it’s better, I’m not going back I’ve paid for breakfast and there’s nothing call breakfast you give, muffin and coffee t... read more
Business response:
Dear Annaise, We sincerely apologize for the challenges you encountered during your stay. We understand the frustration caused by the initial room conditions, especially given your circumstances, and we regret the delay in addressing your concerns. Our goal is to provide functional amenities and a welcoming environment, and we are sorry that we fell short. Regarding breakfast, we offer a grab-and-go option with items such as muffins and coffee, but we understand this may not have met your expectations. Your feedback is valua... read more
Still waiting on refund
Business response:
Dear Winford, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Would not recommend staying here
Business response:
Dear Alessia,Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We strive to provide all of our guests with a comfortable and enjoyable stay, and we regret that we fell short in your case. Your concerns are important to us, and we will use your comments to improve our services. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.