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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
it should be bulldozed and a new hotel should replace it. it screams cheapness. it has zero warmth and is not very inviting. I would not go back even if it was free. I made a big mistake staying there.
Business response:
Dear Guest, Thank you for sharing your candid feedback. We sincerely regret that your stay fell short of the comfort and welcoming environment we aim to provide. Your detailed observations have been shared with our team so that improvements can be prioritized to serve our guests better. We understand how disappointing this experience must have been and appreciate you bringing these concerns to our attention. We hope to welcome you again and demonstrate the positive changes made to enhance the guest experience. Sincerely, Hot... read more
I was unable to stay at this hotel due to unexpected travel delays caused by inclement weather. I attempted to contact the property multiple times to alert them of my late arrival, but communication was extremely difficult—emails went unanswered and I couldn’t reach anyone by phone. Despite my efforts to notify the hotel, I was still charged for one night’s stay. Rather than working with me or acknowledging the situation, they simply canceled the rest of the reservation after charging the first night. Travel can be unpredict... read more
Business response:
Dear Guest, We are truly sorry to hear about the challenges you faced during your travels and the difficulty you had reaching us. We understand how frustrating this situation must have been, especially during inclement weather, and regret that we were unable to provide the flexibility and support you needed. While we understand how plans can change unexpectedly, refund eligibility depends on the specific terms of your reservation. It depends on the type of reservation you have made. We appreciate your comments and hope to ha... read more
Front desk service was horrible. We waited over 20 minutes to even begin the check in process since the employee was nowhere to be found. The employee didn’t even say sorry when he finally came back.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the delay at check-in and the lack of courtesy from our team. We understand how frustrating this must have been and regret that your experience fell short of the high standards we strive to maintain. Please be assured that your comments will be shared with our front desk team, and we are committed to improving both our response times and guest interactions. We appreciate you bringing this to our attention and hope to have the opportunity to offer you a more ... read more
I would not stay there again the hotel looks so out dated
Business response:
Dear Guest, We sincerely regret that our property did not meet your expectations. Guest satisfaction is a top priority, and we are continuously working to enhance the comfort and quality of our accommodations. We understand that the hotel’s condition plays a vital role in your experience, and your comments have been shared with our team for consideration. We appreciate your perspective and hope to have the opportunity to offer you a more positive stay in the future. Sincerely, Hotel Management
The front desk attendant violated my ADA. It didn’t matter that i made him aware that violating my federal civil rights is punishable by Law… he didn’t care. Company policy apparently supersedes Federal Law…
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We take concerns involving accessibility and guest treatment with the utmost seriousness. It’s truly disheartening to learn that your experience did not reflect the respectful and inclusive environment we strive to provide. Your feedback has been shared with our team for careful review. We remain committed to creating a welcoming space for all and hope for the opportunity to regain your trust in the future. Sincerely, Hotel Management
Upon entering my floot there was a foul order.. As i walkee to my room i observed a room door that looked like it was kicked in the bed was just short of an over sized cot that was very noisy the bed frame wasnt even attached to anything.. I mean the bed was literally moving. This was literally the worst hotel experience ive ever had
Business response:
Dear Guest, Thank you for sharing your feedback. We are genuinely sorry to learn about the issues you encountered during your stay. Please accept our sincerest apologies for the condition of the room, as this is certainly not reflective of the standards we aim to uphold. We understand how disappointing your experience must have been, and we will ensure your comments are shared with our team for review. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to provide you with a bett... read more
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Business response:
Dear Guest, Thank you for sharing your experience with us. We understand how important it is for our guests to have a comfortable and seamless stay, and we regret that certain aspects of your visit did not meet expectations. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is essential for improving, and we will address your concerns. We value your input and hope you will give us another opportunity to serve you. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay. We always aim to provide a positive experience and regret falling short. We hope you will consider staying with us again should your travels bring you back to the area. Sincerely, Hotel Management
Stay was good until last day. We were trying to get ready to check out and the water was cut off in our room with no notice from staff. We had to find a room elsewhere to shower and get ready for our flight back home. We were charged a $100 deposit and we received a lesser amount returned despite no issues left in room and having absolutely no water our last day. However, the lady who checked us in was amazing and even checked that we got settled in ok before the end of her shift.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the unexpected water disruption and lack of communication. We understand the stress this caused, especially while preparing for your departure. We also recognize your concerns regarding the deposit and will review this matter carefully. On a positive note, we are glad to hear that one of our team members made a lasting impression with her attentive care. Your feedback is invaluable, and we appreciate the opportunity to imp... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,372 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.