This profile has been claimed by the business owner or representative.
Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The paint was peeling off the ceiling and walls in the bathroom. There were no toiletries at all - no wash, shampoo, conditioner, drinking cups, nothing. The mattress SUCKED. If I had the time, would've gone to a different hotel.
Disappointing For the money this place is definitely not worth it. Should be a "motel" and have cost under $200 for the lack of service or amenities...... Noisy all night, people throwing up in the hallway and shady people in the parking lot. Would never stay here again or recommend.
Dirty, smelled, noisy
Business response:
Dear John, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. Cleanliness, comfort, and a peaceful environment are priorities for us, and we regret that this was not reflected during your stay. Your comments have been noted and will be shared with our team as we work to address these concerns. We hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
Primera y última vez que me hospedo en ese hotel , un servicio pésimo, las instalaciones no valen el precio que cuesta y para el colmo al parecer habían chinchas en mi habitación y amanecí con mi cuerpo lleno de comezón en todo mi cuerpo y picaduras, fui a recepción hice la queja antes de hacer check out y la recepcionista sólo dijo I’m sorry ..
Business response:
Dear Anyelica, Thank you for reviewing your stay. We are sorry to hear about your experience. We adhere to the most rigorous industry standards for the cleanliness and pest control of our rooms. However, the room you occupy will be professionally treated as a precautionary measure. We are concerned that you left feeling dissatisfied, and we recognize the importance of ensuring you feel comfortable and supported throughout your stay. Your feedback has been shared with our team so that it can be addressed internally. We apprec... read more
Terrible service. Hotel smelt terrible. Breakfast promised amongst booking. A granola bar isn’t considered “ breakfast “ Won’t be returning.
Business response:
Dear Jessie, Thank you for sharing your feedback. We apologize for not meeting your expectations regarding the grab-and-go breakfast, and we understand that a granola bar did not meet your idea of a full breakfast. We also regret that aspects of your stay, including the service and hotel environment, did not meet the comfort you expected. Your comments have been shared with our team for immediate attention as we strive to improve our guest experience. We appreciate your honesty and hope you will consider giving us another ch... read more
Dirty room and terrible experience. Dead gnats all over. No one had inspected the room for cleanliness before my check in. I was offered another room but declined and moved to another hotel.
Business response:
Dear Sharon, Thank you for bringing this matter to our attention. We sincerely regret the condition of your accommodation and understand how disappointing this must have been for you. What you described falls short of the standards we are committed to maintaining. We offer our apologies for any discomfort caused. While an alternate room was offered, we respect your decision and are genuinely sorry to have missed the opportunity to restore your confidence. Your feedback has been shared with our team, and we are taking steps t... read more
Shower Didnt Work!! This Was Discovered After We Arrived Very Late At Night. Had Unpacked All Our Things, Food, Clothes, Accessories, Toiletries, Etc, & Then Was Getting Ready For Bed. My Husband Went To Step Into The Shower & Surprise!!! Water Spraying Everywhere & Only Cold Temperatures An Option. After Working 10 Hrs & Driving 5 Hrs, We Were Too Exhausted To Move All Of Our Belongings To Another Room. (We Have Pictures Of Broken Shower Head/Handle) That Room Should Never Have Been Available To Book A Stay. (Room 133) We H... read more
Business response:
Dear Julie, Thank you for taking a moment to share your experience. We are truly sorry for the inconvenience you faced with the shower, especially during an already difficult visit. It’s disappointing to hear the room wasn’t properly prepared, and we recognize how that impacted your comfort. Your comments have been shared with our maintenance and management teams so this can be addressed with urgency. We also apologize for the missing blanket and any trouble with other amenities. While our front desk is always happy to assis... read more
This should not be listed as a vacation spot. There was a door to a room smashed in on our floor. It seems to be a section 8 facility. We just slept there & showered with all of our belongings in plastic bags as we did read someone saw roaches.
Business response:
Dear Kathleen, Thank you for reviewing your stay. We are genuinely sorry your visit fell short of expectations and that you left feeling uneasy. Providing a safe and comfortable experience for every guest is our top priority. Your feedback has been shared with our team to help guide meaningful improvements. We appreciate you bringing these concerns to our attention. We hope you will consider staying with us again so we can offer you a visit that feels truly positive and reassuring. Sincerely, Hotel Management
2 legs of the bed were broken made it a bit noisy when moving & when television was on picture was messed up on bottom half, flickering every once in a while
Business response:
Dear Jose, We truly appreciate your feedback and are glad you shared your experience with us. At Extended Stay America, guest comfort is a top priority, and we’re sorry that your stay wasn’t as seamless as expected. We’re addressing the concerns you mentioned to enhance the quality of our accommodations. Your insights help us improve, and we look forward to welcoming you back for a more enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,372 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.