Extended Stay America - Long Island - Melville

Business response:

Michelle, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are delighted to know our ideal location was perfect for your needs and that you had a great stay here. Thank you again for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Ervin, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the condition of your room upon arrival, as this is not the level of cleanliness or care we strive to provide. We understand how upsetting and unacceptable this experience must have been. Your feedback has been shared with our team to address this matter and reinforce our housekeeping standards. We truly regret the inconvenience caused and appreciate you letting us know. We remain committed to improving our services and hope you may consider... read more

Business response:

Dear Guest, We’re glad to hear that you found the parking convenient! Making sure guests have easy access and a hassle-free experience is important to us. It’s great to know this aspect of your stay met your needs. At Extended Stay America, we strive to make every visit as smooth and comfortable as possible, and your feedback encourages us to keep providing thoughtful amenities for our guests. Sincerely, Hotel Management 

Business response:

Dear Guest, We understand how upsetting this situation must have been, especially during such a challenging time for you and your family. We appreciate you taking the time to share your feedback, as it helps us better understand our guests’ experiences. Your comments are valued, and we hope that on a future visit, you have a much smoother and more comfortable stay with us. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your stay did not fully meet your expectations. While our accommodations are designed for longer visits with customizable amenities available upon request, we understand how important it is for everything to function properly and be ready to use. We appreciate your patience as our team worked to provide an alternative room when the climate system was not operating as intended. Your comments are valuable and help us focus on maintaining equipment and enhancing the overall guest experience.... read more