Extended Stay America - Long Island - Melville

Business response:

Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the unexpected water disruption and lack of communication. We understand the stress this caused, especially while preparing for your departure. We also recognize your concerns regarding the deposit and will review this matter carefully. On a positive note, we are glad to hear that one of our team members made a lasting impression with her attentive care. Your feedback is invaluable, and we appreciate the opportunity to imp... read more

Business response:

Dear Guest, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our c... read more

Business response:

Dear Guest, Thank you for your feedback. We are sorry that your experience did not reflect the service we strive to provide. While housekeeping is typically offered on a weekly basis, additional services are available upon request for a minimal fee, and we regret that this was not communicated to you more clearly. We also apologize if our team’s approach did not fully meet your expectations. Your comments have been shared with our team to enhance communication and improve guest support. We appreciate you bringing this to our... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We apologize for any confusion regarding our breakfast offerings. We provide a grab-and-go breakfast, which includes items like muffins and coffee for your convenience. We understand this may not have met your expectations and appreciate your input. We are committed to enhancing our services and hope to have the opportunity to welcome you again for an improved experience. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret that your stay did not meet your expectations. Guest satisfaction is essential, and we continually strive to create a positive experience for all visitors. Your comments are appreciated, and we hope for the opportunity to provide a more enjoyable stay in the future. Sincerely,Hotel Management 

Business response:

Dear Annette, We regret that your experience did not meet expectations. Providing a clean, welcoming environment with attentive service is our priority, and it is disappointing to learn that we fell short. Guest feedback is invaluable in enhancing the overall experience, and your concerns will be shared with our team for review. We remain committed to upholding high standards and continuously improving. While we understand your frustration, we hope you reconsider staying with us in the future so we can provide the quality ex... read more

Business response:

Dear Dieulifaite, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness and maintenance of your accommodation, as these are the core focuses of our commitment to guest satisfaction. We take your feedback seriously and will address these issues with our associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportu... read more

Business response:

Dear Andrew, We are sorry to read that your experience was anything other than the exceptional stay we aim to deliver. Guest satisfaction and well-being are our priorities, and we regret that you felt let down. We appreciate your feedback and will use it to ensure a more respectful and comfortable environment for our guests moving forward. We hope you will consider giving us another chance in the future. It would be an honor to have you back and regain your trust in our hotel.Sincerely,Hotel Management