Extended Stay America - Los Angeles - Arcadia

Business response:

Dear Salvador, Thank you for your positive feedback! We’re thrilled to hear that you had a good experience during your stay. Our team works hard to ensure that our guests feel comfortable and well taken care of, and your kind words motivate us to keep up the good work. We appreciate your support and hope to welcome you back to Extended Stay America soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Dear Desiree, Thank you for your feedback. We’re glad to hear that your stay was okay, but we sincerely apologize for the cleanliness issues you encountered in the bathroom. This is not the standard we aim for, and we take your comments seriously. We will address this with our housekeeping team to ensure improvements are made. Your input is invaluable, and we hope you might consider staying with us again for a better experience in the future. Sincerely,Hotel Management 

Business response:

Dear Robert, We are delighted you enjoyed our convenient location and that it contributed to a smooth stay. It is always a pleasure when our guests have a seamless experience. We look forward to welcoming you back to Extended Stay America on your next visit to Arcadia!Sincerely, Hotel Management 

Business response:

Dear Michael, Thank you for staying with us and for your positive rating of Extended Stay America. We are pleased to hear you had an enjoyable overall experience. However, we apologize for any inconvenience caused by the absence of an ice machine. Our rooms feature a fully equipped kitchen with a full-size refrigerator so that our guest can make their own ice at their convenience to enhance their stay. We have also taken note of the need for your preferred size of cooking pots, and we will consider it for future provisions. ... read more