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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did the job, but was unaware you had to request literally everything you'd need/want (shampoo, utensils, pans.) Room has a stove and fridge, so was convenient IF you bring all the essentials for cooking. Room did not come with a DO NOT DISTURB sign, but doesn't seem like housekeeping goes into booked rooms unless requested. Room had some crumbs in the floor when we first walked in. Employees seem to be trying their best and seemed shortstaffed, but were friendly enough. Parking lot had a few questionable people in the parkin... read more
Business response:
Dear Katie, Thank you for being our valued guest. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We have also noted your feedback regarding breakfast. We will follow up with our food and beverage team to see how to improve. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in p... read more
When ask for blankets was told to come down and get them. No toiletries in room except bar of soap. Believe we were to bring bedding down if we wanted it changed.
Business response:
Dear Dorothy, Thank you for being a valued guest and for posting your comments. We are sorry your room did not have the amenities you desired or needed. We have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management
Extended Stay goes above and beyond to take care of their guests! Thank you!
Business response:
Dear Nicole, It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It means a lot to know you thoroughly enjoyed your stay and that we exceeded your expectations. Our team's priority is guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know our guest noticed their effort. Once again, thanks for your excellent feedback; we look forward to welcoming you back soon.Sincerely,Hotel ... read more
The staff was pleasant and the property and room were clean. The furniture is outdated and falling apart. The bathroom fixtures were old and stained with hard water.
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,413 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.