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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jackie and team were amazing very welcoming
I will not be staying again as the room was not properly cleaned. I found a used condom in the trashcan plus there was a half smoked cigarette on the side of the microwave. On my way out I complained to the staff at the front desk, all I got was a simple sorry.
Business response:
Dear Shelita, Thank you for being our guest. It is nice that you had a pleasant stay. However, we apologize for your experience. Our housekeeping team works hard to keep the areas clean, fresh, and up-to-date, and we regret they overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
尚有改善的空間 一楼自动販賣机一直沒法用。
Business response:
Dear Guest, Thank you for staying at our hotel during your recent visit to the area. We sincerely regret any inconvenience caused by the malfunctioning vending machines during your stay. We appreciate your feedback and have taken steps to resolve such issues promptly. We hope to provide you with a more enjoyable and hassle-free experience in the future.Sincerely,Hotel Management
It was great
Business response:
Dear Arnoldo, It is wonderful to know you enjoyed everything about your time at Extended Stay America and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your positive review, and we hope you will be able to stay with us again soon.Sincerely,Hotel Management
Very good
Did the job, but was unaware you had to request literally everything you'd need/want (shampoo, utensils, pans.) Room has a stove and fridge, so was convenient IF you bring all the essentials for cooking. Room did not come with a DO NOT DISTURB sign, but doesn't seem like housekeeping goes into booked rooms unless requested. Room had some crumbs in the floor when we first walked in. Employees seem to be trying their best and seemed shortstaffed, but were friendly enough. Parking lot had a few questionable people in the parkin... read more
Business response:
Dear Katie, Thank you for being our valued guest. We are sorry you felt your room lacked the amenities you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We have also noted your feedback regarding breakfast. We will follow up with our food and beverage team to see how to improve. Your compliments were a pleasure to read, particularly regarding our staff. We take pride in p... read more
When ask for blankets was told to come down and get them. No toiletries in room except bar of soap. Believe we were to bring bedding down if we wanted it changed.
Business response:
Dear Dorothy, Thank you for being a valued guest and for posting your comments. We are sorry your room did not have the amenities you desired or needed. We have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,444 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.