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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jackie was really nice and very helpful during our stay
Business response:
Dear Jennifer, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're pleased to hear that you had a pleasant stay and that the service exceeded your expectations. We'll be sure to share your feedback with the team as encouragement to continue creating welcoming experiences for our guests. We appreciate you choosing to stay with us and hope to welcome you back again soon. Sincerely, Hotel Management
This is a family environment with friendly and helpful staff. The best part was no marijuana reeking in the rooms or on the property. Rooms appeared to be detailed cleaned despite this is an older hotel that is kept up nicely. The property was quiet and safe as I felt safe staying there alone with my 3 year old grandson.😊.
The smoke alarm was beeping. I called the front desk then went out. It was still beeping when we came back so they quickly moved us to another room and gave us a 25% discount for the trouble.
Business response:
Dear Mary, Thank you for sharing your experience. We’re sorry you had to deal with the inconvenience of a beeping smoke alarm during your stay. It’s good to know the team responded promptly by relocating you and offering a discount for the disruption. While we regret the initial issue, we’re glad our staff was able to provide a quick solution and make things right. Your feedback is appreciated, and we hope your next visit is smooth from start to finish. We look forward to your next stay. Sincerely, Hotel Management
Great for the price, very friendly staff and clean
Great stay! Dog friendly :)
Business response:
Dear Nancy, Thank you for staying at Extended Stay America and for letting fellow travelers know about your experience! We are glad to hear that you had a wonderful time with us and enjoyed our pet-friendly accommodations. We love welcoming furry friends just as much as their humans! It was a pleasure hosting your visit. We hope to see you again soon! Sincerely, Hotel Management
Management was amazing but rooms are not what is advertised
Business response:
Dear Hani, Thank you for recognizing the effort and attentiveness of our management team. It means a lot to know their support made a difference during your visit. That said, we regret that the accommodations did not align with what was expected. We understand how frustrating it can be when the room doesn’t reflect what was advertised, and we are taking your feedback seriously. We will be working closely with our team to ensure improvements are made. We appreciate the opportunity to host you. We would like the opportunity to... read more
Comfortable stay, worn hotel The room was comfortable, but the hotel is in need of updating. The carpet was old and worn and had an overall feeling of uncleanliness. The lobby had a strong unpleasant food odor; fortunately the odor was not found in the room. Trash cans were nice and large. Tub was old and stained.
Business response:
Dear Guest,We’re glad to hear you found the room comfortable during your stay. However, we sincerely apologize for the condition of the hotel and the unpleasant odor in the lobby. We appreciate you bringing these concerns to our attention, as it helps us identify areas that need improvement. Rest assured, we will be addressing these issues with our team to ensure that our future guests have a more enjoyable and cleaner experience. We greatly appreciate your observations and concerns. We hope you will consider giving us a sec... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,655 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.