Extended Stay America - Los Angeles - Arcadia

Business response:

Dear Michael, Thank you for staying with us and for your positive rating of Extended Stay America. We are pleased to hear you had an enjoyable overall experience. However, we apologize for any inconvenience caused by the absence of an ice machine. Our rooms feature a fully equipped kitchen with a full-size refrigerator so that our guest can make their own ice at their convenience to enhance their stay. We have also taken note of the need for your preferred size of cooking pots, and we will consider it for future provisions. ... read more

Business response:

Dear Sindy, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management 

Business response:

Dear Stephanie, Thank you for being our guest at Extended Stay America. We are thrilled that you found our hotel locations convenient for your plans and enjoyed the kitchen amenities and the spacious rooms meant for guests' comfort. However, we are sorry for housekeeping oversights and regret if this has caused any inconvenience. We will ensure we are thorough in our room preparation and attentive to the details. We appreciate your feedback about our pet-friendly and parking convenience, and we look forward to welcoming you ... read more