This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay. No issue.
Very friendly person at the check-in counter
Business response:
Juan, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and were impressed by our cordial front desk staff. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Loved that the property was a Pet friendly. Rooms were Clean up to standard. Beds were hard & very uncomfortable. Shower Water pressure very very low. Room essentials very low ( toilet paper rolls, bath towels etc)
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked your room. However, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Mostly satisfied. Upon arrival I was told that although I had a confirmed room there were none and was directed around the corner to another location. The air conditioner was very loud.
I asked for a payment receipt when I checked out. I was told I couldn’t get one because the printer was broken. I was told I would receive it by email which didn’t happen. I was expecting a continental breakfast. There was only granola bars and coffee.
Business response:
Richard, thank you for your review. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we... read more
This place was nice but the pillows suck. The fridge didn’t make anything cold even on the highest setting. There was ants in the bathroom. The location is good lots of places to eat.
Business response:
Brenda, thank you for choosing to stay at our hotel. We are pleased our location was convenient for your needs. However, we are sorry you were not fully satisfied with our accommodations. We regret the inconvenience it caused and have shared your concerns with my housekeeping and maintenance team for better improvement in our service delivery. We hope you will come and see us again the next time you are in Los Angeles. Sincerely, Hotel Management
For the price they charge , its a lot for the condition. The shower was all damaged from the wall, toilet seat super loose . It needs maintenance work . 😒 i have been to other locations and this was ny far the worst one from this company. As well as the staff. I had a reservation and they changed it , and the girl was really rude and was not clear on where to go and got bothered by my simple questions .
Business response:
Thank you for choosing our hotel during your visit to this area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our maintenance and front desk teams to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Amazing room and complete suite experience; missing hairdryer- otherwise; ok . Need to be a little cleaner.
Business response:
Dear Rossa, thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and other areas of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. Please know that we have kept in-room amenities at the front desk for cleanliness purposes and it is always available upon guest request. We appreciate your observation and look forward to welcoming you back again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,397 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.