Extended Stay America - Los Angeles - Arcadia

Business response:

Dear TERESA, We love to receive feedback on how we are doing! Thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted to see how much you enjoyed your time with us and appreciate your kind compliments about our comfortable property and front desk team. We will be sure to share your review with them. Thank you once more, and we look forward to seeing you again soon. Sincerely,Hotel Management 

Business response:

Dear Alice, Thank you for letting us know your recent stay was enjoyable. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue providing outstanding hospitality and clean, comfortable rooms for our guests. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for being our guest. Our housekeeping team works hard to keep the entire area clean and fresh. However, we are sorry for the smell concern that you encountered, and our team will address it appropriately. Also, it is sad that you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; however, we will note your comme... read more