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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When ask for blankets was told to come down and get them. No toiletries in room except bar of soap. Believe we were to bring bedding down if we wanted it changed.
Business response:
Dear Dorothy, Thank you for being a valued guest and for posting your comments. We are sorry your room did not have the amenities you desired or needed. We have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management
Extended Stay goes above and beyond to take care of their guests! Thank you!
Business response:
Dear Nicole, It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It means a lot to know you thoroughly enjoyed your stay and that we exceeded your expectations. Our team's priority is guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know our guest noticed their effort. Once again, thanks for your excellent feedback; we look forward to welcoming you back soon.Sincerely,Hotel ... read more
The staff was pleasant and the property and room were clean. The furniture is outdated and falling apart. The bathroom fixtures were old and stained with hard water.
So it’s definitely not the Hilton. It was clean and staff (Jackie) was super friendly. “Breakfast” was not what we expected. It’s aged and could use some love and a really good deep clean. Convenient for a quick weekend getaway.
Business response:
Dear Jacquelyn, Thank you for choosing our location with Extended Stay America. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Dog barking most of the night
Business response:
Dear Cynthia, Thank you for taking time out of your day to leave us your feedback on our hotel. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. Thank you for your business; we appreciate you choosing us and look forward to your return. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,655 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.