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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Claribel, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Rooms need to be cleaned better. This room actually has a bed that moves. So move it and sweep the 7 pounds of dust undeneath and behind it. I found spider webs behind the chair and dead bugs on the floor when trying to plug in my phone. This place has wood floors. Clean them properly. No hair dryer in the room. Front desk attendant told me I could come get one from them. No offer to bring one to me. Those things bother me enough to not want to stay here again.
Business response:
We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Two Night Stay Every part of the hotel had a different, odd smell. There were also ants crawling all over the kitchen counter.
Business response:
Jonathan, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Needs updating.
Business response:
Juli, thank you for the review. We're sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Had a great time and service was great.
Business response:
Thank you for the five-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management
Great service and good value Had an excellent stay. The rooms are clean and quiet and great value for money. The service was also fantastic, Patty is very good at her job, and was able to quickly address any issues I had.
Business response:
Michael, thank you for posting a review of your pleasant experience at Extended Stay America. We are delighted to know you enjoyed your stay, and that our hospitality, wonderful service, and comfortable accommodations more than met your expectations. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Evgenii, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Decent for the area and price Stayed for an event over the weekend. Place was a little dated and could use a remodel. The hallways had a stench and the room blankets did too. But other than that the beds were comfy and the hot water worked. The neighborhood it was in was quiet and nice too.
Business response:
Thank you for sharing your feedback. It is good to know you liked our location and the comfort our beds provide. However, we are sorry for not meeting your expectations with our facilties and the inconvenience it caused. Your comments have initiated additional training for our team as we continuously improve. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 4.3 star rating with 1,444 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.