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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is what $100 bucks will get you About as basic as it gets. Negatives points for its snack room. Ditto the morning “breakfast.” Sugar, sugar, sugar. Arrived late and they gave me an unmade room. Ick! Nothing about this place I can recommend EXCEPT the room was clean, the sheets were clean, and the bed was comfortable.
Business response:
Thank you for being our guest. We are happy to know you liked the comfort of your bed and that you had an overall pleasant stay. However, we are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comment will help us to improve our product offering and service delivery. We hope you will come back to stay with us another time. Sincerely, Hotel Management
It was a good quick stay..
Business response:
Gabriel, thank you for staying at Extended Stay America. We are delighted to read you had a wonderful time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Solid business stay Very responsive service. A few issues were addressed immediately and satisfactorily. The furniture and rooms are a bit worn. A solid 3 stars. Comfortable for business, not for romance.
Business response:
Dean, thank you for staying at Extended Stay America and for the feedback. We are delighted to read you were satisfied with the service offered by our staff and that you had an enjoyable stay. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure hosting you, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Isle of tranquility This was a stressful trip, but staying at this Hotel was very relaxing.
Business response:
David, thanks for the wonderful feedback. We are glad to read you had a relaxing stay and that you had an enjoyable stay. It was a pleasure knowing you were satisfied with the facilities we offer, and we would love to welcome you back soon. Sincerely, Hotel Management
Attention to details Derelict car in parking lot. Complementary coffee and hot cereal along with cups and such would run out and the staff didn’t seem to care .
Business response:
Mike, thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, and we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. We hope to have another opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, Hotel Management
Two locations are close & easily to get confused while booking.
Business response:
Thanks for staying at our hotel. We are happy to know you had an overall pleasant stay and that you liked our convenient location. However, we are sorry if we missed meeting your expectations and regret the inconvenience caused. Thanks once more, and we hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Ok for short stay Basic hotel---not great phone service at night, Grab & go breakfast. Some freeway noise. Can get busy on weekends,,Bare bones staff after 11pm or so-hard to get any help on phone
Business response:
John, we appreciate you sharing your candid feedback with us and apologize for disappointing you. We have discussed your review with the front-desk team members to ensure our future guests gets a much better experience. We value your feedback and hope the positive aspects of your stay will give us the opportunity to host you again and provide you with the much better experience. Sincerely, Hotel Management
Front desk needs help! Front desk check in was very slow. At checkout, could not reach anyone at the front desk. Called from the after hours phone and no one responded. There was no "Free Breakfast" as advertised. Tried to check out at 6;50am, not an unreasonable time for travelers. Tried to call the front desk 3 times to confirm checkout during today's travel, front desk only answered once and then asked me to hold and promptly hung up on me. Room was fine, but will not recommend this to anyone or come back to this hotel be... read more
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we apologize that we failed to provide you with the level of service you should have received. Your comments have been shared with the appropriate team members and managers in an effort to ensure a better outcome going forward. We are sorry your visit was not ideal, and we hope you will give us an opportunity to provide you with a more satisfying experience in the future. Sincerely, Hotel Management
Don't stay here unless you have gps locator or phone maps.
Business response:
We are so happy that you thoroughly enjoyed your stay at Extended Stay America. It was a pleasure hosting you and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.