Extended Stay America - Los Angeles - Arcadia

Business response:

John, thanks for being our guest at Extended Stay America. We are glad to read you found us to be a good value and that our location was perfect for your needs. Thank you again for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an enjoyable time with us. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Barbara, thank you for choosing our hotel for your recent stay. Please accept our apology that we were not as responsive to your requests as we should have been. We will share your concerns with our team members, and we will take corrective measures to make sure that the issues you experienced do not happen again. We hope you will give us another chance to show you the stay you deserve. Sincerely, Hotel Management 

Business response:

Thanks for the wonderful feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you had a pleasant time here, we are sorry for the cleanliness and maintenance issues you had while here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Jeffery, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ronald, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We would liked to inform you that as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

David, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management