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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Evgenii, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Decent for the area and price Stayed for an event over the weekend. Place was a little dated and could use a remodel. The hallways had a stench and the room blankets did too. But other than that the beds were comfy and the hot water worked. The neighborhood it was in was quiet and nice too.
Business response:
Thank you for sharing your feedback. It is good to know you liked our location and the comfort our beds provide. However, we are sorry for not meeting your expectations with our facilties and the inconvenience it caused. Your comments have initiated additional training for our team as we continuously improve. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Kitchenettes are great Great hotel. It's close to stores and other things. Love the full kitchen in the rooms.
Business response:
Alissa, thank you for being our guest at Extended Stay America. We are delighted to know you found our location to be ideal for your needs and enjoyed the fully equipped kitchen. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
Very good price for the area, though online price said there would be two queen beds, but when I booked reservation, it said one queen bed, and I was not able to correct it. I sent a note with reservation, but that did not work. They must not have had the described room available. Bed was extremely comfortable. Also, I could not get WiFi to work and the refrigerator motor is loud-ish for a bedroom environment. And had a water dripping noise from refrigerator all night. These may be normal for a refrigerator, but challenging ... read more
Business response:
Adrian, thank you for being our guest. Although overall you had a pleasant stay, we are sorry for not accommodating you in the room of your choice. Also, your feedback has been discussed with the maintenance team to take care of the issue and fix it immediately. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Decent stay for a good price The room is comfortable and clean.
Business response:
Thanks for being our guest at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was so good to have you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
We were in town for my 16 year old son basball tournament he had on Sunday, they won so we had to stay for the nect game on Monday. Our stay was great close restaurant, shopping, coffee shops. Thanks for being accommodating.
Business response:
Mary, thanks for being our guest at Extended Stay America while here to attend a sporting event involving the participation of your son. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Shower head is old and leaking.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a nice stay, but we are sorry for the issue you had and regret the inconvenience it caused. Your feedback has been discussed with our maintenance team, and we look forward to seeing you back soon. Sincerely, Hotel Management
Internet too slow Had to call a toll free number to activate my internet after 2 hours of trying, front desk could not help
Business response:
Thanks for being our guest at Extended Stay America. We are pleased to know you had an overall good stay, but we are sorry for the inconvenience you experienced with the internet connectivity. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
There is no breakfast at all! The Expedia said it is including breakfast, so I booked it for business trip. But there is no breakfast at all just some coffee and a couple muffins for grab and go! Dirty room never stay again
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,658 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.