This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible mal olor Hotel horrible y carísimo súper mal estado viejo creo que en general la ciudad de Los Angeles nunca ha renovado sus hoteles pero definitivamente este estaba muy feo mal olor no limpiaron el cuarto ni un solo día
Business response:
Dear Ana, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Hotel cancelled my reservation while traveling to hotel. Was very unprofessional!
Business response:
Dear Cynthia, we are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have a future opportunity to welcome you. Sincerely, Hotel Management
arrived just to be turned away because they were overbooked . I will say the front desk night clerk gal did reach out to Expedia and they ( after 1/2 hr. of back and forth ) were able to reserve me something nearby.
Business response:
Dear Michael, thanks for your reviews. We apologize for the inconvenience you faced due to the non-availability of rooms. We are looking into the matter to find the real reason for not being able to host you this time. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to have the chance to make it up to you on a future visit. Sincerely Hotel Management
TV was too low. Had to it to a table so could watch. Bed was lop sided. Rug was dirty/stained.
Business response:
Dear Linda, thanks for staying with us. We are sorry for the inconvenience you faced in the room. We are sharing the feedback with our housekeeping and maintenance team to investigate and fix the issue. Had we known about this when you were here, our front desk staff would have taken this matter and resolved it to our satisfaction. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely Hotel Management
location was good, staff didn't really care, check in was horrible, room not ready, came back a few hours later, still not ready, said to come back at 5ish, are you kidding me. ended up splitting room to get us in. horrible breakfast. floor was sticky in the rooms, frig, (in both rooms) was beat up and didn't work well in one of the rooms. soap / shampoo was a joke or not even there. overall i would never stay there again nor would I ever tell anyone to stay there. I travel a lot and this was pretty darn bad. below a motel 6... read more
Business response:
Dear Jared, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Room was very smelly
Business response:
Dear Rajrshi, thank you for your feedback and for being our guest. Please accept our apologies that we overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Broken elevator, broken fridge, nobody cleaned our room. We stayed 2 night, room were in 4th floor
Business response:
Dear Alberto, thank you for being our guest. We apologize that your visit was inconvenienced by a few maintenance and housekeeping issues that frustrated the entire stay. We will communicate your feedback to the team and ensure that this will not be repeated. We look forward to having you as our guest again when your travels bring you back to the area. Sincerely, Hotel Management
Kitchen light didn’t work, bathroom fridge made loud noise all day couldn’t sleep at all! Key to room was hard to use had to switch door keys 2 times!
Business response:
Dear Claudia, thank you for taking the time to let us know you enjoyed our hotel. However, we are sorry for the items not working perfectly in your room during your stay, and for any inconvenience this caused you. We have taken note of your comments and will ensure this is appropriately addressed. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
The room was not clean, was not sanitized properly. Iron and ironing board were missing, had to go to front desk to retreve. I would not stay there again!
Business response:
Deborah, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.