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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not have my room available even after having months in advance reservation and paid for, horrible
Business response:
Dear Albert, we are very sorry about the issues you experienced with your reservation and even more that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Thanks again for being our guest and sharing your feedback. Sincerely,Hotel Management
Ran out of towels at front desk. Fire sprinkler started leaking in the middle of the night. Called front desk and was told maintenance would look at it the next day. As far as I know no one ever came to look at it. Breakfast was also very disappointing. Misleading in the picture
Business response:
Dear Paul, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and are working to improve. Hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Felt unsafe during check in and going back to room at night. Incident occurred between reception and another guest during check in. Several people gathered another back entrance late at night. My room wasn’t available so I was downgraded without a price adjustment.
Business response:
Dear Oscar, we are sorry for the inconvenience you encountered while you were here. The safety and security of our guests are our top priority, and our team is reliable and well-trained to handle any situations that arise. Also, please accept our apologies for not providing you with the room you requested. Please feel free to reach out to our front desk staff for any further clarification on the room rates. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hop... read more
The location is great, very accessible to the roads and next to a shopping center. The room was very comfortable, BUT there was a BAD SMELL in the room that didn't let us sleep all night and never went away. Also the room had only one roll of toilet paper, I asked for more but they didn't have any.
Business response:
Dear Mario, thank you for taking the time to review our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We apologize for not providing you a more pleasant stay and for the frustrations and inconveniences you went through. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
I didn't like that they overbooked and I had to find a different hotel at 3:00 am.
Business response:
Dear Alicia, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,574 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.