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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No good service I want a refund for those nights
Business response:
Dear Edver, our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. We apologize for any service issues that impacted your stay. Please reach out to us at the hotel so we can discuss all of the issues, and we will do our best to rectify this situation. We genuinely hope this does not hinder your overall opinion of our brand. Sincerely,Hotel Management
Do not respect reservations.
Business response:
Dear Anastasio, we were disappointed to read about your experience and apologize for the issues you had with your reservation. Please feel free to reach out to our hotel directly; we would welcome additional information so we may follow up with these concerns. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback.Sincerely,Hotel Management
So much noise going on. We can hear the person walking all night directly from our ceiling and some other strange noise in the room. Ghost maybe??? The matter is lopsided and needs to be replaced. The front desk lady said she would call us if our room is available ever called bern waiting. Drove down 6 hours away and would have been nice to have been checked in but she never did.
Business response:
Dear Ruth, thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. We wish you all the best with your travels. Thank you!Sincerely,Hotel Management
Showed up to property for my fully paid room and they were fully booked! No room after 6 hours of flying. Front desk guy was no help, rude, coughing everywhere, flushed and sweating so much. Will NEVER stay there.
Business response:
Dear Michelle, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered by our front desk on your arrival after a long flight. We know a first impression is essential, and what you experience is not typical. Also, we are sorry about the issues you had with your prepaid reservation. Your comments have been discussed with the team, and we are reviewing our procedures so this is not repeated. Please feel free to reach out to the hotel... read more
The property is dirty from the parking lot in. At night when I turned on my bathroom lights cockroaches would appear. The room smelled a bit maybe some scents in the rooms would help. The breakfast was disappointing, tried it the first day and never had it the rest of my stay. Bad coffee tiny muffins that were still thawing. Would not go back.
Business response:
Dear Julie, thank you for taking the time to share your review. We are disappointed that we failed to provide you with an exceptional experience. Our Housekeeping team has been notified of your concerns regarding the cleanliness of our hotel. Furthermore, we want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to prevent any future issues. Also, we are sorry our compl... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.