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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotels.com never sent my final confirmation to the hotel, when I got there they were all sold out. It was almost midnight and finding a hotel that would take a walk in at that time was almost impossible!!!
Business response:
Dear Fatima, thank you for taking the time to share your comments. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the reservation issue and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Man... read more
The bathtub was peeling and it was not a pretty site or safe to be taking a shower in.
Business response:
Dear Rachelnell, we are sorry to read the room you were in did not meet your expectations. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your feedback. We look forward to your next visit. Sincerely, Hotel Management
Hotel is located near a shopping center so it was easy for us to grab water and other essentials after our trip. There were also a variety of fast food restaurants nearby that was also very convenient.
Business response:
Dear Leslie, thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable, and well-maintained suites and excellent service, all in a safe environment. Please let us know if there is anything we could have done to improve your experience. We are happy that our location was perfect for your needs. Thank you again for your review. We look forward to your next stay with us. Sincerely,Hotel Management
Cigarettes and bugs. Reaked of cigarettes in room and bed. Severeral bugs in bathroom shower. Wake up call was a hour earlier then i requested.
Business response:
Dear Dustin, thank you for staying with us. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Please also accept our apologies for your wake-up call. We understand how frustrating and stressful this must have been for you, a... read more
Poor upkeep, probably could use some updates. Examples: torn carpet, dripping kitchen faucet, mold on sealing around bathroom counter space. Room was not ready at check in time, staff not accommodating nor understanding. Price was higher than I’d expect for this type of hotel.
Business response:
Dear Kelly, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.