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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area surrounding the hotel was beautiful, close to many restaurants and shopping center. The hotel smelled like smoke, no towels at check in and I could feel every spring in the worn out mattress. Shocked that this low quality of a hotel was in Burbank. Do not recommend, save your money and stay at a Motel 6 if you’re just looking for a cheap stay.
Business response:
Dear Michael, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
The only good thing I can say about our stay was the chick behind the counter who welcomed us… that’s it. The place looks like it needs a major make over. Maybe because it is a pet friendly hotel that it isn’t that appealing in appearance at all! The elevator , only one worked and the one that did squeaked badly as it open and shuts. When the elevator opened to our floor , 2nd floor for us, it reeked so bad of garbage…. The rug smelled as you walked the hallway and when we got to our room it kept getting worse… TV we had to ... read more
Business response:
Dear Nia, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. We also appreciate your feedback about the condition of the hotel. We are having similar discussions, and we have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. Thank you for acknowledging the excellent service from our associate at the front ... read more
The room is quite old compare with what I saw in photo. There's no any amenity in bathroom, even towel need to call and go to pick at front, water level is quite low. Good things are location, it's super closed to Target Supermarket and restaurant near by, free parking, wifi and staff is friendly.
Business response:
Dear Guest, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations with every visit. Therefore, we are sorry for any concerns which kept you from having an outstanding stay. Thank you for mentioning our convenient location, service, and parking facility. We hope to have another opportunity to welcome you for a much-improved experience.Sincerely,Hotel Management
No room service at all, i got room for 2 nights bed didn't fix, i got 2 towels one of them was dirty and looks like used already, my room supposed to be smock free, but the time i enered i smelled sigarette. No the best hotel, right next door (about 5 miles) Marriott hotel - next time i will stay there.
Business response:
Dear Andrey, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
Very poor room conditions n very bad amenities
Business response:
Dear Prashant, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance. Thank you!Sincerely,Hotel Management
NOT CLEAN
Business response:
Dear Doo, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. We have addressed this matter with our housekeeping associates to ensure that it does not happen again. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Good stay next to shopping mall.
Business response:
Dear Siva, thank you for staying with us during your visit. We appreciate your feedback as we strive to improve our guest experience. Although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future.Sincerely,Hotel Management
Room was not clean, bathroom trash had not been picked up from previous occupants, carpets were filthy. No amenities in the kitchenette so not sure of the purpose of having one of you have no supplies to cook. Paid for two nights, left after the first night. Took my chances with a house full of COVID patients than stay one more night here.
Business response:
Dear Martha, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Managem... read more
Skittent, lukt av urin og avføring på rom. Sliten standard. Byttet totalt tre rom, men måtte flytte ut pga det jeg anså som helseskadelig tilværelse. Trivelig betjening.
Business response:
Dear Bjørn, thank you for sharing your valuable feedback. We are very sorry for the inconvenience you had during your stay. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will implement, and experience the stay you expect and deserve. Thank you!Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.