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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay here again. Old building, old rooms, old dirty furniture. They need to update and remodel rooms. Drug dealing in front of hotel.
Business response:
Dear Yesenia,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The hotel has had no power for hours now. There’s no generator to bring power back on to the complex, so it’s been sitting in the dark. Not exactly the best way to celebrate my birthday.
Business response:
Dear Emmanuel,We sincerely apologize for the inconvenience you experienced due to the power outage. We understand how frustrating this must have been, especially on such a momentous occasion as your birthday. While we regret that our facilities couldn’t provide the comfort and atmosphere you expected, please know that we’re working on resolving the situation. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
We found this place online and thought it looked wonderful. It smelled like wet dog and cigarettes. The floor of the hotel felt grimey. There was a hole in the wall of our room that was disturbing. The water pressure was terrible. There was a questionable male walking around the property all hours of the night/day. We would not stay here again
Business response:
Dear Hollie,We sincerely apologize for the issues you encountered during your stay. The issues you mentioned are concerning, and this is not the standard we aim to provide. We also take your concerns regarding safety seriously and will address this matter to ensure the comfort and security of our guests. Your feedback is valuable, and we will use it to make improvements moving forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Run Down Didn't seem particularly clean and did not offer room service. A little run down. The shower had major problems of paint and tiles peeling off, I didn't want to use it.
Business response:
Dear Guest, Thank you for being our guest and for leaving your comments. It is unfortunate that you did not enjoy your overall stay with us. We appreciate your observations concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we take notes for future plans. We hope you will revisit so you can see our improvements and dedication to outstanding experiences firsthand.Sincerely,Hotel Management
One of the worst experiences. The elevator was making noice like it will collapse any time. The elevator smells all time. The carpet was not cleaned. We asked for non smoking room, still they assigned smoking room. The breakfast is trap. They are only serving coffee, hot water, muffins,bars and hot coffee. So anyone is coming fir complimentary breakfasts its trap. Except one person no one know how to do customer service, no smile on tbe face. I would not recommend to staying in this place .
Business response:
Dear Pinal,We sincerely apologize for the disappointing experience you encountered during your stay. It’s concerning to learn about the issues you encountered as well as the lack of welcoming service. These are not the standards we strive to maintain, and your feedback highlights areas where improvements are necessary. We also regret any confusion regarding our complimentary breakfast and understand how important a fulfilling breakfast can be for our guests. Please know that we will address these concerns with our team to en... read more
NEXT TIME I’LL SKIP IT “Fully equipped kitchens” is debatable. There were no utensils, skillets, dishes, etc., in the room and I was told none were available when I checked in. Very disappointing since the whole reason I chose ESA was so I could prepare my own meals. Thanks to Rebecca (thank you, Rebecca!!), she was able to put together the things I needed to cook, minus a skillet. Skillets must be in high demand. The rooms were run down—kind of depressing. Free “grab and go” breakfast (and I used that term lightly) consiste... read more
Business response:
Dear Guest,While we're delighted that our team provided responsive and caring service, we're sorry the overall experience did not meet your expectations. We regret the inconvenience caused by the lack of kitchenware in your room and appreciate your understanding. To ensure cleanliness, these items are kept at the front desk and provided upon request. We also recognize the frustration with the condition of the rooms, the limited breakfast offerings, and the difficulty with the door. Your comments highlight areas where we need... read more
Had to cancel Room had an odor that wasn’t pleasing, air conditioner was not working at first, no remote for the tv and lastly the most important thing was that there was a leak from the restroom above. Water leaked down the restroom wall and on the floor. Canceled reservation after and left
Business response:
Dear Joseph,We regret that your stay did not meet expectations and appreciate you letting us know about your experience. The issues you described are concerning. These are not the standards we aim to uphold, and we sincerely apologize for the inconvenience this caused. We will take steps to ensure our team addresses these matters to prevent future occurrences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,571 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.