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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They cancel my room the day of.
Business response:
Dear Jose,We sincerely apologize for the inconvenience of your reservation being canceled on the same day. We understand how frustrating this must have been and will be reviewing this situation with our team to ensure better handling of reservations in the future. Your experience is important to us, and we appreciate your feedback. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Never again
Business response:
Dear Jose,Thank you for sharing your feedback. We’re sorry your stay did not meet expectations. Our goal is to provide a comfortable and welcoming environment for all guests, and it is disappointing to learn that we fell short in your case. We will share your feedback with our team to ensure improvements are made. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
This place is really run down. I've stayed at a lot of hotels and while no experience is ever perfect, this is the first hotel I've sworn I'll never stay at again. The carpet in the middle of the room had a large hole in it, there were two giant paint splotches on the walls (what were they trying to cover up!?), the bed was extremely uncomfortable, and there were zero amenities immediately available. We had to ask for kitchen supplies, and the first time we asked they said to give them 30-40 minutes and they'd be ready. We c... read more
Business response:
Dear Ashley,We’re sorry that your stay was disappointing and that many aspects fell short of your expectations. A well-maintained and comfortable room is essential, and we regret that the condition of your accommodations was not up to standard. Additionally, we recognize how challenging it must have been for your son to be around dogs when that was unexpected. While we’re glad you found the room spacious and appreciated the location and parking, we understand that these positives didn’t outweigh the concerns. Your feedback i... read more
ESTAY refused to change the room due to cig smell and refused room service for 1 week stay, they didn't have the kitchenware yet they offer kitchen. I think it has become a homeless hotel by charging the taxpayers double yet regular staying guest are treated like homeless too!
Business response:
Dear Jayesh,We’re sorry that your stay did not meet your expectations. It’s disappointing to know that your concerns were not addressed as you had hoped. Our team aims to provide a comfortable experience for all guests, and we regret any inconvenience caused. Kitchenware is kept at the front desk and available upon request. We understand how frustrating it can be when expectations do not align with the experience. Your feedback is important, and we will share it with our team as we work to improve. Please accept our apologie... read more
The room was really dirty The room was really dirty and they didn’t have any actual cups or plates or anything, they gave us little paper cups and I had to buy paper plates and bowls from the Walmart nearby. There was stains on just about everything, The staff was really unprofessional when I called and asked about an early check in.
Business response:
Dear Alberto,We appreciate your feedback and regret that your stay did not meet expectations. We understand how frustrating it must have been to encounter cleanliness concerns and a lack of kitchenware. To maintain cleanliness, cookware, and utensils are available upon request at the front desk, and we apologize if this was not communicated effectively. Additionally, professionalism is a key standard for our team, and we will address your concerns to ensure better service in the future. Thank you for bringing these matters t... read more
Te hotel had dog poop in the hallways
Business response:
Dear Patrick,We sincerely apologize for the unpleasant experience you had during your stay. Cleanliness is our top priority, and the situation you described in the hallways does not meet our standards. We understand how this affected your comfort. We are taking steps to implement stricter cleanliness protocols and improve the monitoring of shared areas. Thank you for bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,571 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.