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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel smell terrible moldy, humidity wet rug, not what I expected. I had to check out 1 day early. To find another hotel.
Business response:
Dear Guest, We’re sorry your visit didn’t go as planned. While we always aim to provide a welcoming and well-maintained space, we regret that your room did not reflect that standard. Your early departure speaks volumes, and we take that seriously. We will ensure that our team reviews the condition of the space you were given to ensure it meets our expectations. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
This hotel was very dirty and rundown. It smelled very bad! The water in shower doesn’t get hot. And even the elevator sounded like it was going to break. The staff was very kind but I will not be staying here again.
Business response:
Dear Guest, We're sorry your experience was affected by the condition of the property. While we're glad you felt welcomed by the team, it's clear that several aspects of your stay fell far below expectations. Concerns with cleanliness, water temperature, and overall upkeep, especially safety-related elements like the elevator, will be brought to our team's attention for review and correction. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, ... read more
It’s a shitbox All. Can say is it was the cheapest hotel in the area on that particular day and I can see why. Surprising given the location. It reeked of food in the hallways. Was afraid to walk barefoot anywhere in my room and prayed that the sheets were cleaned. I guess if you’re desperate or your company is paying for it but I’d never stay there again. The so called breakfast is the worst coffee you have ever had and it’s muffins in a basket. Probably a week old and stale. Absolute dump.
Business response:
Dear Guest, We regret that your experience did not meet your expectations and apologize for any discomfort you encountered during your stay. We take cleanliness and guest comfort very seriously. Your comments regarding room hygiene and hallway are concerning, and we are addressing these issues with our housekeeping and maintenance teams to ensure they are rectified. We have also noted your feedback regarding the breakfast and will ensure improvements are made. We do hope you will stay with us another time so we can provide y... read more
Never visit this hotel again!!!! It was horrible. The tub was leaking, had insects all over the place. Noisy environment and cleaning services.
Business response:
Dear Guest,We're sorry your experience left you with such an impression. The conditions you described, including maintenance concerns and cleanliness, fall far below the standards we aim to uphold, and we understand your frustration. We will review your comments with our team to ensure corrective steps are taken. Your feedback is important, and we appreciate you giving us the opportunity to address these concerns. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Since... read more
My room was filthy. I cleaned my own floors and the towels were black. Lots of food crumbs as qwell. The dresse drawers were broken as well.
Business response:
Dear Cynthia,We're sorry that your room was not properly cleaned and maintained. The issues you mentioned are concerning and do not reflect the standard we strive for. A comfortable and well-kept space should always be provided, and we regret that this was not your experience. Your feedback will be shared with our team to ensure better attention to cleanliness and upkeep. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional ... read more
I stayed Saturday 22nd, checked in at 10 pm and left today 24th at 9 am. The room looked clean and at night I would hear lots footsteps and pounding of what I think was a suitcase but I was a bit upset to see when I wanted to reheat my tacos in the microwave. That there was leftover food left from the previous tenant. It smelled like rotten milk/cheese and the stench lingered out of the microwave into the room. Cold tacos and smelly room was the final moments of my time there.
Business response:
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. No guest should have to encounter an unclean appliance, and we regret that this affected your time with us. Additionally, we understand how frustrating it can be to deal with disturbances when trying to rest. Your feedback is invaluable, and we will address these concerns with our team to ensure a more comfortable and well-maintained environment for all guests. We would like the opportunity to serve you better in the future and hope you... read more
-Elevator makes a banshee like screech -Halls smelled like pastrami and feet -Clock and fridge was buzzing all night like a fly -Towels were worn out and some were dirty -No shampoo -COLD Shower every night. Asked to repair but wasn’t addressed -Slow drain sink -Dirty toilet -Mold on the side of the toilet -No option for room cleaning -Electric key cards broke every night This was bad.
Business response:
Dear Alan, We sincerely apologize for the numerous issues you encountered during your stay. A comfortable and well-maintained environment is essential, and it’s disappointing that we fell short in many areas. The maintenance concerns, cleanliness issues, and lack of timely resolution to your requests are unacceptable, and we will be addressing them with our team to ensure improvements are made. For cleanliness purposes, toiletries are available at the front desk upon request, and we regret any inconvenience this may have cau... read more
Dirty room, broken elevator and damaged 2nd elevator, very limited resources (didn’t have dishes and things that was said to be available), the “free breakfast” was coffee, tea packets, and muffins only.
Business response:
Dear Camille, We sincerely apologize for the disappointing experience during your stay. A clean and well-maintained environment and properly functioning amenities are essential, and we regret that this was not your experience. The issues with the elevators and the lack of in-room items are concerning, and we will address them with our team. To ensure cleanliness for all guests, kitchenware is kept at the front desk and is available upon request. We also regret that our complimentary breakfast options did not meet your expect... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,571 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.