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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience ever in this hotel, noisy dirty and many more thing I lived just for one night hope they can refund me
Business response:
Dear Loiggi,We sincerely apologize that your stay with us fell so far short of expectations. It’s disappointing to learn about the noise and cleanliness concerns you experienced. Providing a welcoming and well-maintained environment is always our goal, and we will be addressing the concerns you raised with our team to ensure they are resolved. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
It terrible stay. Lots noise, bad smell
Business response:
Dear Parvez,We’re sorry to learn that your stay was disrupted by noise and an unpleasant atmosphere. Providing a comfortable and welcoming environment is our priority, and we regret that this was not your experience. Your concerns will be shared with the team to address these issues, and we will take the necessary steps to prevent future occurrences. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.Sincerely,Hotel Mana... read more
Don't stay here There was no shampoo, soap, dishes, utensils, breakfast
Business response:
Dear Chelsea, We apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Our team will gladly deliver these items to your suite upon request. Your feedback is much app... read more
They gave me a dirty room. The bed wasn'tade and there was wet towels in the floor inside the bathroom
Business response:
Dear Carlos, Thank you for sharing your review. We are very disappointed to read about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this with our housekeeping team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,H... read more
Un-Extended Stay Booked in October for a 3 night stay. Checked in 11/17. Got settled in and unpacked. Received a call from the front desk, said they were closing for remodel and we had to be out the next day by 11am. On 11/18 About 8:40am went down for coffee, they ran out. The elevators had been shut down. I'm 77 and have a bad back. We had to spend a lot of time to find another property to move to, and it was more expensive. I haven't received my 2 unused refund yet. I also would like additional compensation since this imp... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,571 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.