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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The musty smell, towels are dirty, worn out carpet, lobby not welcoming.
Business response:
Dear Abel, Thank you for taking the time to share your valuable comments about your recent visit. We strive to provide exceptional service to all our guests and regret falling short of your expectations. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for. Sincerely,Hotel Management
Filthy room. Not dirty, filthy. The free breakfast was pre packaged muffins and coffee. Uncomfortable beds and lumpy pillows. Unable to even walk without shoes as the floor was disgusting filthy. So disappointed!!
Business response:
Dear Amie, Thank you for your feedback. We deeply regret the issues you encountered during your stay. Cleanliness and comfort are top priorities, and we are truly sorry we did not meet your expectations. We will share the cleanliness concerns with our housekeeping team immediately. Your comments about the breakfast, bed, and pillows will be reviewed to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Hotel was super basic, but good for just crashing out for a night. Elevators are kinda sketchy and only one was working- and even that one was hecka slow. Beds slide around if you bump them since they’re on a wood floor. Took over 20 min to check in since there was no one at the reception desk. Once a solid lined formed (since peoples room keys stopped working(?)) someone finally came out. You could hear her the whole time talking & laughing with someone in the back. I passed reception probably 6 or so times during the stay ... read more
Business response:
Dear Tim, We apologize for the inconvenience you experienced during your stay. Your feedback regarding our elevator service, check-in process, and room comfort is concerning, and we regret that we did not meet our usual standards of service. We strive to provide a seamless and comfortable experience for all our guests, and your comments will be shared with our team to address these issues and improve. Please know that your experience does not reflect the level of service we aim to provide, and we appreciate you bringing thes... read more
Nasty rooms are dirty
Super dirty
Business response:
Dear Daniel, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience tha... read more
Completely different as viewed online, there was a cockroach in the bathroom and my kids were terrified they hate those pesky little guys. The minute we walked in our room smelled as someone had smoked when I had requested a non-smoking room, the bathroom was dirty I had to clean it. We did not even bother to open our luggage, luckily we always take our blankets which we put on top of the sheets at the hotel, I will only recommend it if you can’t find anything around otherwise I rather just pay extra for something better.
Business response:
Dear Magdalena, We sincerely apologize for the issues you encountered during your stay. Your experience does not reflect the standards we strive to maintain. We regret the inconvenience caused by the cleanliness and room condition. Please know we take your feedback seriously and will share these concerns with our team to ensure improvements. Thank you for bringing this to our attention. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
The room floor looks dirty. No hairdryer. Have to ask shampoo from the front desk
Business response:
Dear Alexander, Thank you for your candid review. We want to start by apologizing for not providing the outstanding service you should always expect from us. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We are committed to providin... read more
Property smelled even on a non smoke room. The hotel says breakfast included and all they had was coffee and they were out every morning. Elevator was down for a while and the other one so slow. We preferred to use the stairs. Oh and not very clean.
Business response:
Dear Elva, We apologize for the issues you encountered during your stay. Your feedback regarding the smell, breakfast availability, elevator service, and cleanliness is concerning and will be addressed with our team to ensure improvements. Providing a comfortable and pleasant experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. We appreciate your insights as they help us enhance our services. Should you choose to stay with us again, we hope to provide a much-improved e... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.