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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall service was bad, in lobby no one present until 10-15 mins of arrival,asked for kitchen package which is offered free but never get even though reminded twice they told we are working will deliver.
Business response:
Dear Viral, We apologize for the delay you experienced upon arrival and the inconvenience regarding the kitchen package. Your feedback is concerning, and we regret any frustration it caused. Please accept our sincere apologies for the oversight. We will address this issue with our team to ensure prompt and efficient service delivery. Your satisfaction is important to us, and we appreciate your patience and understanding. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Oh my goodness. The pictures are deceiving - sheets are ripped, the entire place was DIRTY, random repairs are half completed. It's been three days and I still feel awful for having my kids spend the night there - it was a late check in and there was no where else I could go. I did not let them shower there. I am happy to share pictures. Also - 'grab and go breakfast' consists of a nutrigrain bar and coffee. I seriously have no words, it was awful.
Business response:
Dear John, We are deeply sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincerest apologies for the condition of your room and the limited breakfast options. This does not reflect the high standards of cleanliness and service we strive to uphold. We take your feedback seriously and will address these concerns with our housekeeping and maintenance ... read more
Room was dirty, it had left over clothing and debri under the bed. Very bad smell, dirty carpets. The bed had bugs- roaches.
Business response:
Dear Margarita, Thank you for being our guest and for taking the time to review your experience. We sincerely apologize for the subpar experience you had during your stay. Your comfort and satisfaction are paramount to us, and it is disheartening to hear about the cleanliness and pest issues you encountered. We take your feedback seriously and actively address these concerns to ensure our guests a cleaner and more comfortable environment. Your experience does not reflect the high standards we strive for, and we are committed... read more
Bad service
Business response:
Dear Alicia, Thank you for being our guest and for taking the time to review your experience. We are sorry to hear about your experience. Guest satisfaction is our priority, and we regret any inconvenience. We will address your feedback and ensure a better experience in the future. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
It’s dirty and unhygienic
Business response:
Dear SANDEEP, We are genuinely sorry for the unacceptable condition of your room. Maintaining cleanliness and hygiene is essential, and we deeply regret that we failed to meet this standard during your stay. Your feedback is important, and we are taking immediate steps to address this issue with our housekeeping team to ensure thorough cleaning procedures are consistently followed. We understand your disappointment, and we apologize for any inconvenience caused. Please know that we are committed to improving, and we hope you... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.