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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had a dirty dap smell to it. The sheets smelled like pee. The bed isnt comfortable.
Business response:
Dear Lorence, Thank you for sharing your feedback following your recent stay at our hotel. We sincerely apologize for your disappointment with our housekeeping service and the issues you experienced in your suite. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we appreciate your patience ... read more
It say breakfast included. Coffee and protein bars only. I asked for 4 people stay and the room only had 2 towels
Business response:
Dear Ligia, Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety of our breakfast. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We also offer a complimentary linen towel exchange service at the front desk. In response to your feedback, we will ensure our front desk staff communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. We hope ... read more
The carpet looked liked it hadn't been cleaned in many years, and had perhaps suffered from a few parties. The walls also had some old "spills" perhaps resulting from an exploding drink. The surfaces and bedding were clean.
Business response:
Dear Karen, We sincerely apologize for the condition of the carpet and walls during your stay. It is unacceptable for our guests to encounter such cleanliness issues, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your understanding and patience in this matter. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management
This place is very outdated. Carpet was dirty and I had to be switched rooms due to smell and cockroaches. The second room was better and updated but still had an unpleasant smell. I am a dog lover but it was obvious several people with dogs stayed on property and the rooms were not kept clean. Staff was super nice and helpful, but this hotel need huge renovations.
Business response:
Dear Lisa, We are sincerely sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are important to us, and it is disheartening to learn about the issues you encountered with cleanliness and outdated facilities. Please accept our sincerest apologies for falling short of your expectations. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements. We appreciate your kind words regarding our staff's friendliness and helpfulness. We understa... read more
This is one of the worst facilities I've ever stayed in. I am a very good client of Extended Stay, and I never thought they would have such an old building with mold and dirt inside. Not recommended in any situation.
Business response:
Dear Shimon, Please accept our apologies for anything other than a perfect stay. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
First thing we saw was a cockroach . Very old room and did not look like the advertisement. We will never stay there again
Business response:
Dear Gregory, Thank you for the review. We are genuinely sorry about your disappointing experience. It's unacceptable that cleanliness issues marred your stay, and we regret not meeting your expectations with our property. Your feedback is essential, and we will address these concerns immediately to ensure they're resolved. We hope you will consider giving us another chance to provide you with a much-improved stay in the future.Sincerely,Hotel Management
El hotel miy susio y huele muy feo
Business response:
Dear Noemi, We apologize for the inconvenience caused by the odor you encountered during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short of your expectations in this regard. Please be assured that we take your feedback seriously and will address the issue promptly to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.