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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible. Will not come back to this hotel again. I did not like that there was no shampoo in the room and you had to ask the front desk for it. I did not like that by the time I got downstairs for their complementary breakfast in the morning, there was no food left. Also, I did not like that there was no hot water in the shower.
Business response:
Dear THOMAS, We apologize for the inconveniences you experienced during your stay. It is our aim to ensure a comfortable and enjoyable visit for all our guests, and we regret that we did not meet your expectations. The absence of toiletries in your room, insufficient breakfast supplies, and the lack of hot water in the shower are unacceptable. We are addressing these concerns with our staff to prevent recurrence. Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.Sincerely,Hote... read more
The staff was ok. But the property itself was very very poor. Me and my fiancé were visiting from NorCal for her birthday. The beds were very thin, the other rooms were very very noisy throughout the night (one person called the cops!), and there was roaches spotted in varies area of the hotel. I can honestly say that I will never return back to this hotel. Definitely would want a refund for this horrible experience.
Business response:
Dear Angelo, Thank you for including us in your special event. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We are also disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We are grateful for all of your feedback ... read more
Extended Stay Burbank, CA The hotel has a stagnant mikdew smell in the hallways. We stayed in rooms 402 and 404. 404 was fine although we were only provided 2 towels for 4 people. 402 smelled like cat urine and we tried use an air freshener thay we went to buy from the Target within walking distance. The air freshener did not help and the covering individual at the front desk just said there were no other rooms available. I would not call the individually packaged blueberry muffins and Nutrigrain bars an "included breakfast.... read more
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We sincerely apologize for the issues you encountered during your stay with our housekeeping service and regret any oversights in preparing your room. We are sorry to hear that the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We understand that ever... read more
I wasnt aware of the amenities inside the rooms. I booked the stay for my guests from Toronto and was disappointed seeing the room.
Business response:
Dear Margie, Thank you for being a valued guest and posting your comments. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your... read more
This property was dirty, the room they gave me was dirty, I asked for a diferent one and they charged me again, I had prepaid trough expedia
Business response:
Dear Mayra, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Staff was pleasant and very helpful. But room condition was dirty and smelly. No supplies like toilet paper or hand soap
Business response:
Dear Alfonso, We sincerely appreciate your kind words regarding our staff's demeanor and helpfulness. However, we deeply regret that the condition of your room did not meet our usual standards of cleanliness and comfort. Providing essential amenities like toilet paper and hand soap is fundamental, and we apologize for any inconvenience caused by their absence. Your feedback has been shared with our housekeeping team to ensure such oversights are rectified promptly. Please accept our apologies for any discomfort experienced d... read more
Dirty and smelly The room was dirty and it smelled. Elevator was broken and my husband and I have back issues and knee problems. We had to take our luggage up 4 flights of stairs.
Business response:
Dear Alfonso, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Maintaining cleanliness and a pleasant atmosphere is essential to us, and we regret falling short of your expectations. Additionally, we understand the challenges posed by the broken elevator, especially for guests with mobility concerns. Please know that your feedback has been shared with our maintenance and housekeeping teams to address these issues promptly. We appreciate your patience and understanding in this matt... read more
Roach infested.
Business response:
Dear Andrea, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with th... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.