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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
property conditions were very bad. It smells and looks like they had not painted from years. The floor was very bad.
Business response:
Dear Kamruddin, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. Thank you very much for sharing your valuable feedback. Our commitment to outstanding hospitality is unwavering; we're sad to have not met your expectations. As we continually strive to enhance our property, your insights will help us in our ongoing modernization efforts. Your input guides us in making meaningful changes that cater to our guests' needs, allowing us to elevate our services f... read more
Can I give a negative review on cleanliness? It was so bad we left. There was no mattress pad on the bed!!! That is a hard no right there. It was mattress then sheet. That's it. Nor were there covers over the pillows (three extremely lumpy half-sized pillows). There were stains that went from the top of the mattress through to the box spring below. There were holes in the underside of the mattress. The floor was dirty, from the lobby, in the elevator, to the room. It looked like it had not been vacuumed in over a week. The r... read more
Business response:
Dear Chris, We would like to apologize on behalf of our entire team for failing to meet your expectations during your visit. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is a top priority for us. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you will conside... read more
We stay here one night with elderly parents. The room and bathroom were super outdated. The only good part about for this stay was very convenient distance from all must see location in LA. They has super Walmart in same parking lot.
Business response:
Dear Unnati, Thank you for your feedback. We are glad to hear that the location was convenient for you and your family, especially with easy access to key attractions and amenities. However, we apologize for the outdated condition of the room and bathroom. Your comments are valuable to us, and we will share these concerns to enhance our guests' experience.Sincerely,Hotel Management
Deixa muito a desejar A única coisa boa foi a cortesia dos funcionários, que fizeram o melhor que puderam. Mas o hotel deixa muito a desejar na limpeza, conservação em geral e conforto. Tudo meio Velho e encardido. Não recomendo.
Business response:
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. Our team aims to provide each guest with exceptional service and ensure clean and comfortable acco... read more
This was barely a step up from a hostel. Puddle Of some mystery liquid in the “lobby” Elevator felt and sounded perilous… then at 1.30 in the morning someone started yelling and slamming something or someone repeatedly against the wall.. shaking the entire room. Others began banging on their own walls to protest. I waited for bullets to fly through the walls as I sweated in the locked at 74 degreed temp controlled room. Left at first light.
Business response:
Dear Lisa, We appreciate your honest feedback. We are disappointed to read your review, as we typically receive positive comments about our staff and hospitality. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We ar... read more
Terrible I booked for a non smoking room and the room smells cigarette when we go in. I complained and was transferred to the 2nd floor. The hotel looks so old. The hallway has a bad smell. When we checked to our new room there is no towels and shampoos. Pillows were not enough for us. No telephone and clock in the room which is very common to a hotel. The hotel doesn't have a baggage carrier available. I will not come back here.
Business response:
Dear MARITES, Thank you for being our guest and for the valued feedback. We are so sorry for the issues you had with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our goal is to provide an outstanding stay for every guest; thus, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provid... read more
The carpet was ripped and the nails coming out Bath tube looked dirty No hair dryer or complementary shampoo or anything else
Business response:
Dear Ignacio, We are disappointed that we did not meet your expectations during your stay and for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are paramount to us; therefore, we regret not meeting your expectations. However, we are sorry for any miscommunication regarding our in-suite amenities. Our guests often bring personal items from home to use in their suite, so our hair dryers and toiletries are available upon request at the front desk and are always complimentary. Ple... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.